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On the Culinary High Seas: Coworkers...

Malackany, Paul R.

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On the Culinary High Seas: Coworkers, Aesthetics and Culture in Service Work.

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	On the Culinary High Seas: Coworkers, Aesthetics and Culture in Service Work./
作者:	Malackany, Paul R.
面頁冊數:	126 p.
附註:	Source: Dissertation Abstracts International, Volume: 72-03, Section: A, page: .
Contained By:	Dissertation Abstracts International72-03A.
標題:	Sociology, Organizational. -
電子資源:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3441401
ISBN:	9781124438320

On the Culinary High Seas: Coworkers, Aesthetics and Culture in Service Work.
Malackany, Paul R.

On the Culinary High Seas: Coworkers, Aesthetics and Culture in Service Work. - 126 p.

Source: Dissertation Abstracts International, Volume: 72-03, Section: A, page: .

Thesis (Ph.D.)--The Ohio State University, 2011.

Through an ethnographic treatment of retail workers, I explore three aspects of service work that have largely been underdeveloped: coworkers, aesthetics and culture. I show that coworkers are a valuable but often fickle resource for service workers as they navigate the interactive service terrain. Coworkers collaborate to bring service interactions to life, ground ambiguity and regulate the labor process, but also each other. Ultimately, the horizontal relations among coworkers shape the end form of service work. I also draw attention to aesthetic labor in service work. Despite the strong focus on so-termed designer boutiques, I show that aesthetics are equally significant in other contexts. Moreover, some service organizations provide spaces for aesthetic liberties and freedoms, raising the question, is this actually laborious? I argue it is not. Lastly, I emphasize the role of culture that makes service work meaningful and rewarding for workers. The cultural preferences of workers are shared and expressed within the service labor process, buttressing organizational structures. Without these culturally significant elements, workers would all but disengage, leaving service organizations and the labor process depersonalized.

ISBN: 9781124438320Subjects--Topical Terms:

1018023
Sociology, Organizational.

On the Culinary High Seas: Coworkers, Aesthetics and Culture in Service Work.
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520 $a Through an ethnographic treatment of retail workers, I explore three aspects of service work that have largely been underdeveloped: coworkers, aesthetics and culture. I show that coworkers are a valuable but often fickle resource for service workers as they navigate the interactive service terrain. Coworkers collaborate to bring service interactions to life, ground ambiguity and regulate the labor process, but also each other. Ultimately, the horizontal relations among coworkers shape the end form of service work. I also draw attention to aesthetic labor in service work. Despite the strong focus on so-termed designer boutiques, I show that aesthetics are equally significant in other contexts. Moreover, some service organizations provide spaces for aesthetic liberties and freedoms, raising the question, is this actually laborious? I argue it is not. Lastly, I emphasize the role of culture that makes service work meaningful and rewarding for workers. The cultural preferences of workers are shared and expressed within the service labor process, buttressing organizational structures. Without these culturally significant elements, workers would all but disengage, leaving service organizations and the labor process depersonalized.
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