東華大學圖書館 |

語系: 繁體中文

說明(常見問題)

回圖書館首頁

手機版館藏查詢

登入

回首頁

切換: 標籤 | MARC模式 | ISBD

A service quality based evaluation m...

Chen, Xian.

FindBook

Google Book

Amazon

博客來

A service quality based evaluation model for SaaS systems.

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	A service quality based evaluation model for SaaS systems./
作者:	Chen, Xian.
面頁冊數:	161 p.
附註:	Source: Dissertation Abstracts International, Volume: 71-12, Section: B, page: 7517.
Contained By:	Dissertation Abstracts International71-12B.
標題:	Computer Science. -
電子資源:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=NR62880
ISBN:	9780494628805

A service quality based evaluation model for SaaS systems.
Chen, Xian.

A service quality based evaluation model for SaaS systems. - 161 p.

Source: Dissertation Abstracts International, Volume: 71-12, Section: B, page: 7517.

Thesis (Ph.D.)--University of Alberta (Canada), 2010.

With the emergence of a new service delivery model, Software-as-a-Service (SaaS), interest in quality management in the planning and operation of SaaS systems is increasing significantly. Most current quality management approaches for SaaS focus primarily on the perspective of service provider. They largely ignore the perspective of service customer as well as the nature of ongoing business relationship between the service provider and customer. Based on an extensive exploration of this relationship, the thesis research makes contributions in the following four areas: (1) A theory of SaaS business relationships is introduced by integrating an adapted quality paradigm with the notion of value co-creation (co-value) for the service provider and customer. In the theory, we define a specification of four quality-based service types (Ad-hoc, Defined, Managed and Strategic). (2) The theory is used as the foundation for building a model that assists service customers in SaaS evaluation in support of service planning and ongoing operations. (3) Based on the model, an evaluation tool is designed and used in a particular service area. As an example, a case study is undertaken to assist the decision making of email service adoption in the University of Alberta. (4) Two surveys are conducted to assist in the building and evolution of the evaluation model, as well as in the use of an email service evaluation tool.

ISBN: 9780494628805Subjects--Topical Terms:

626642
Computer Science.

A service quality based evaluation model for SaaS systems.
LDR:02196nam 2200241 4500 001 1397296
005 20110719084850.5
008 130515s2010 ||||||||||||||||| ||eng d
020 $a 9780494628805
035 $a (UMI)AAINR62880
035 $a AAINR62880
040 $a UMI $c UMI
100 1 $a Chen, Xian. $3 1676117
245 1 2 $a A service quality based evaluation model for SaaS systems.
300 $a 161 p.
500 $a Source: Dissertation Abstracts International, Volume: 71-12, Section: B, page: 7517.
502 $a Thesis (Ph.D.)--University of Alberta (Canada), 2010.
520 $a With the emergence of a new service delivery model, Software-as-a-Service (SaaS), interest in quality management in the planning and operation of SaaS systems is increasing significantly. Most current quality management approaches for SaaS focus primarily on the perspective of service provider. They largely ignore the perspective of service customer as well as the nature of ongoing business relationship between the service provider and customer. Based on an extensive exploration of this relationship, the thesis research makes contributions in the following four areas: (1) A theory of SaaS business relationships is introduced by integrating an adapted quality paradigm with the notion of value co-creation (co-value) for the service provider and customer. In the theory, we define a specification of four quality-based service types (Ad-hoc, Defined, Managed and Strategic). (2) The theory is used as the foundation for building a model that assists service customers in SaaS evaluation in support of service planning and ongoing operations. (3) Based on the model, an evaluation tool is designed and used in a particular service area. As an example, a case study is undertaken to assist the decision making of email service adoption in the University of Alberta. (4) Two surveys are conducted to assist in the building and evolution of the evaluation model, as well as in the use of an email service evaluation tool.
590 $a School code: 0351.
650 4 $a Computer Science. $3 626642
690 $a 0984
710 2 $a University of Alberta (Canada). $3 626651
773 0 $t Dissertation Abstracts International $g 71-12B.
790 $a 0351
791 $a Ph.D.
792 $a 2010
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=NR62880