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Assessment of the relationship betwe...

Knapp, Susan.

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Assessment of the relationship between organizational culture and Six Sigma implementation.

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Assessment of the relationship between organizational culture and Six Sigma implementation./
作者:	Knapp, Susan.
面頁冊數:	110 p.
附註:	Source: Dissertation Abstracts International, Volume: 71-06, Section: B, page: 3975.
Contained By:	Dissertation Abstracts International71-06B.
標題:	Business Administration, Management. -
電子資源:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3411280
ISBN:	9781124035871

Assessment of the relationship between organizational culture and Six Sigma implementation.
Knapp, Susan.

Assessment of the relationship between organizational culture and Six Sigma implementation. - 110 p.

Source: Dissertation Abstracts International, Volume: 71-06, Section: B, page: 3975.

Thesis (Ph.D.)--Northcentral University, 2010.

Hospitals have come under increasing scrutiny for medical errors and spiraling health care costs. A number of hospitals have utilized Six Sigma quality methodology to improve their systems and processes and to decrease waste, reduce costs and minimize the amount of medical error. The purpose of this study was to examine how the implementation of Six Sigma in hospitals, including the key components of management involvement, the use of Six Sigma methodology, and a Six Sigma infrastructure, relate to the four organizational cultural types identified by the Competing Values Framework (group, developmental, rational and hierarchical). Gaining understanding on how organizational culture relates to Six Sigma components could help hospital leadership identify and implement strategies that would enhance the effectiveness of their Six Sigma initiative. The study was based on a non-experimental, quantitative research design and involved surveying 446 human resource and quality managers from the 223 hospital located in the New England states of Maine, New Hampshire, Vermont, Massachusetts, and Rhode Island. The survey included questions about the three components of Six Sigma implementation and the Organizational Culture Assessment Instrument. One hundred four completed responses were received and analyzed using MANOVA. Follow-up ANOVAs showed management support was significant, F(3,100) = 4.89, p < .01, eta2 = 1.28; infrastructure was not significant, F(3,100) = 1.55, p = .21, eta2 = .05; and use of Six Sigma methodology was also not significant, F(3,100) = 1.34, p = .26, eta2 = .04. Post hoc analysis identified the group and development cultures as having significant interactions with management support. These findings may help hospital leaders who are planning a Six Sigma implementation to be attentive to the influence of culture so that the initiative is more likely to be effective. A successful Six Sigma implementation could help improve a hospital's systems, processes and performance, reducing health care costs and medical errors. Recommendations for further research include studying the causal relationship between organizational culture and quality management and identifying whether organizational culture determines the success of Six Sigma implementation, if Six Sigma implementation modifies the organization's culture, or if it is a bi-directional occurrence.

ISBN: 9781124035871Subjects--Topical Terms:

626628
Business Administration, Management.

Assessment of the relationship between organizational culture and Six Sigma implementation.
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