紀錄類型: |
書目-電子資源
: Monograph/item
|
正題名/作者: |
Hospitality retail management/ Conrad Lashley. |
其他題名: |
a unit manager's guide / |
作者: |
Lashley, Conrad.{me_controlnum} |
出版者: |
Oxford [England] ;Butterworth-Heinemann, : 2000., |
面頁冊數: |
1 online resource (xviii, 355 p.) :ill. |
內容註: |
Hospitality services management; Empowering unit management; Team leadership and motivation; Working with people; Staff retention and turnover; Staff recruitment and selection; Employee development and training; Managing service quality; Time management and activity planning; Control and operating profit management; Food and beverage cost management; Labour cost management; Sales generation and marketing; Preparing a unit business plan; Quick service restaurants -- case study. |
標題: |
Hospitality industry - Management. - |
電子資源: |
http://www.sciencedirect.com/science/book/9780750646161 |
ISBN: |
9780750646161 (electronic bk.) |