蔡文馨
Overview
| Works: | 2 works in 0 publications in 0 languages | |
|---|---|---|
Titles
惡質顧客影響服務補救效益 = = The effect of dysfunctional customer behavior on the efficiency of service recovery :An attribution theory perspective : 以歸因理論探討 /
by:
蔡文馨; 張巧真; Tsai, Wen-Hsin; Zhang, Qiao-Zhen
(Language materials, printed)