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Customer culture = how Fed Ex and other great companies put the customer first every day /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Customer culture/ Michael D. Basch.
Reminder of title:	how Fed Ex and other great companies put the customer first every day /
Author:	Basch, Michael D.
Published:	Upper Saddle River, NJ :Prentice Hall PTR, : c2002.,
Description:	xxv, 274 p. :ill. ;24 cm.
Notes:	Includes index.
Series:	Financial Times Prentice Hall books
Subject:	Organizational effectiveness - Case studies. -
Online resource:	https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=105751An electronic book accessible through the World Wide Web; click for information
ISBN:	0131517112 (electronic bk.)

Customer culture = how Fed Ex and other great companies put the customer first every day /
Basch, Michael D.

Customer culturehow Fed Ex and other great companies put the customer first every day /[electronic resource] :Michael D. Basch. - Upper Saddle River, NJ :Prentice Hall PTR,c2002. - xxv, 274 p. :ill. ;24 cm. - Financial Times Prentice Hall books.

Includes index.

Electronic reproduction.
Boulder, Colo. :
NetLibrary,
2004.

Available via World Wide Web.

ISBN: 0131517112 (electronic bk.)Subjects--Topical Terms:

659687
Organizational effectiveness
--Case studies.Index Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: HD58.7 / .B372 2002eb

Dewey Class. No.: 658

Customer culture = how Fed Ex and other great companies put the customer first every day /
LDR:01104cmm a2200265 a 45 001 730617
003 OCoLC
005 20080226
006 m d
007 cr cnu---unuuu
008 250519s2002 njua s 001 0 eng d
020 $a 0131517112 (electronic bk.)
035 $a ocm55677806
035 $a 730617
040 $a N $c N $d OCLCQ
049 $a AMFA
050 1 4 $a HD58.7 $b .B372 2002eb
082 0 4 $a 658 $2 22
100 $a Basch, Michael D. $3 819577
245 1 0 $a Customer culture $h [electronic resource] : $b how Fed Ex and other great companies put the customer first every day / $c Michael D. Basch.
260 $a Upper Saddle River, NJ : $c c2002. $b Prentice Hall PTR,
300 $a xxv, 274 p. : $b ill. ; $c 24 cm.
440 0 $a Financial Times Prentice Hall books
500 $a Includes index.
533 $a Electronic reproduction. $b Boulder, Colo. : $c NetLibrary, $d 2004. $n Available via World Wide Web. $n Access may be limited to NetLibrary affiliated libraries.
650 $a Organizational effectiveness $x Case studies. $3 659687
650 $a Organizational effectiveness. $3 529314
650 $a Quality of work life. $3 547863
650 $a Corporate culture $v Case studies. $3 819578
650 $a Corporate culture. $3 528524
650 $a Customer loyalty. $3 717777
655 $a Electronic books. $2 lcsh $3 542853
710 $a NetLibrary, Inc. $3 542851
856 4 $3 Bibliographic record display $u https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=105751 $z An electronic book accessible through the World Wide Web; click for information
994 $a 92 $b AMF