專業能力

消費倫理信念對關係品質之調節效應研究 = = The Moderating Effects of Consumer's Ethical Beliefs on Relationship Quality : An Empirical Study of the Travel Agencies in Taiwan : 以台灣旅行社為例 / by: (Language materials, printed)

影響病人忠誠度之研究 = = The Study of Influencing Factors of Patient's Loyalty / by: (Language materials, printed)

醫師滿意前置因素之研究 = = The Study of Antecedents of Doctor's Satisfaction : An Empirical Study of Western Medicines Pharmaceutical Industry : 以西藥製造業為例 / by: (Language materials, printed)

醫院健檢中心受檢者知覺風險與滿意度之研究 = = A Study of Consumer's Perceived Risk and Satisfaction in Physical Examination Center of Hospital / by: (Language materials, printed)

服務品質與專業能力對顧客忠誠度之影響－以基層醫療院所為例 = = The influence of Service Quality and Professional competence TO Customer Loyalty － The Case of Clinics / by: (Language materials, printed)

金融機構個人理財業務關係行銷策略對顧客關係品質之研究 = = A study of relationship marketing strategy and customer relationship qualities for the Personal Banking Business of Financial Institutions / by: (Language materials, printed)

信任

替代者吸引力

專業能力

人格特質

支付公平

關係行銷

關係階段

忠誠度

顧客忠誠度

顧客滿意度

道德行為

關係銷售行為

滿意度

企業形象

實體環境

消費倫理信念

關係品質

醫病溝通

服務品質

知覺風險

相似性

不道德行為

關係性聯繫度

人文關懷

互動公平

程序公平

顧客價值

健康檢查

結構方程模式