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Six Sigma: A framework for small an...

Chang, Tsung-Ling.

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Six Sigma: A framework for small and medium-sized enterprises to achieve total quality.

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Six Sigma: A framework for small and medium-sized enterprises to achieve total quality./
作者:	Chang, Tsung-Ling.
面頁冊數:	208 p.
附註:	Adviser: Paul P. Petersen.
Contained By:	Dissertation Abstracts International63-03B
標題:	Engineering, Industrial -
電子資源:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3047917
ISBN:	049361902X

Six Sigma: A framework for small and medium-sized enterprises to achieve total quality.
Chang, Tsung-Ling.

Six Sigma: A framework for small and medium-sized enterprises to achieve total quality. - 208 p.

Adviser: Paul P. Petersen.

Thesis (D.Eng.)--Cleveland State University, 2002.

Nowadays, the value of the philosophy of Total Quality to an organization has become significantly greater in importance with the recognition of the importance of quality. However, how to effectively structure, implement, and institutionalize a robust Quality Management System (QMS), which is an integrated system to manage and control the quality of every processes that directly or indirectly produce products or services, in order to achieve Total Quality still remains uncertain. Furthermore, inspired by Six Sigma's popularized triumphs at large organizations, such as Motorola, General Electric and Allied Signal, what are the unique characteristics possessed by Six Sigma that assist the reshaping of the quality culture in these giant corporations' conservative work environments? Despite these successes, there is limited literature addressing this issue. More specifically, none was found which dealt with constructing a framework that can facilitate small businesses to implement Six Sigma.

ISBN: 049361902XSubjects--Topical Terms:

1260336
Engineering, Industrial

Six Sigma: A framework for small and medium-sized enterprises to achieve total quality.
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520 $a Nowadays, the value of the philosophy of Total Quality to an organization has become significantly greater in importance with the recognition of the importance of quality. However, how to effectively structure, implement, and institutionalize a robust Quality Management System (QMS), which is an integrated system to manage and control the quality of every processes that directly or indirectly produce products or services, in order to achieve Total Quality still remains uncertain. Furthermore, inspired by Six Sigma's popularized triumphs at large organizations, such as Motorola, General Electric and Allied Signal, what are the unique characteristics possessed by Six Sigma that assist the reshaping of the quality culture in these giant corporations' conservative work environments? Despite these successes, there is limited literature addressing this issue. More specifically, none was found which dealt with constructing a framework that can facilitate small businesses to implement Six Sigma.
520 $a Hence, there are two major objectives of this research. The first objective is, from the perceptions of Six Sigma, to identify the critical success factors of quality system in small businesses environment. Then, based on the identified critical factors, the second research objective is to develop a framework for small businesses to adopt Six Sigma into their quality system. To accomplish these two objectives, this research is structured into a four-stage study: research model development, research instrument design, data collection, and data analysis stages
520 $a Through the responses collected from Six Sigma professionals, 10 critical factors for managing a quality system in small businesses environment have been identified. Also, by encompassing the factors and considering the characteristics of small businesses, a suitable mater deployment plan, an integrated infrastructure, and an applicable framework for Six Sigma implementation are developed and proposed
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