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Attachments to places and activities...

Wickham, Thomas Dean.

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Attachments to places and activities: The relationship of psychological constructs to customer satisfaction.

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Attachments to places and activities: The relationship of psychological constructs to customer satisfaction./
Author:	Wickham, Thomas Dean.
Description:	217 p.
Notes:	Adviser: Alan Graefe.
Contained By:	Dissertation Abstracts International61-08A.
Subject:	Psychology, Cognitive. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=9982428
ISBN:	0599887087

Attachments to places and activities: The relationship of psychological constructs to customer satisfaction.
Wickham, Thomas Dean.

Attachments to places and activities: The relationship of psychological constructs to customer satisfaction. - 217 p.

Adviser: Alan Graefe.

Thesis (Ph.D.)--The Pennsylvania State University, 2000.

The purpose of this study was to test the relationship between the psychological constructs of place attachment, enduring involvement and human territoriality with customer satisfaction. A series of regression models were used to identify the indirect and direct relationships between place attachment, enduring involvement, human territoriality, customer service domains (importance/satisfaction), satisfaction with the customer satisfaction domains (facilities, services, information, and recreation experience) and overall satisfaction with a person's fishing experience. The first series of multiple regressions investigated the relationship between place attachment, two enduring involvement dimensions, and three human territoriality dimensions with twelve importance items. The second series of regression analyses found significant relationships between satisfaction with the type of fish that can be caught and territorial cognition, attraction (EI), and place attachment. Satisfaction with the number of fish caught was predicted by place attachment, territorial beliefs and attraction (EI) while satisfaction with water quality was related to territorial behaviors and place attachment. For the relationships between item gap scores and previously discussed independent variables, one regression equation was found to be significant. The next series of multiple regressions examined the relationships between all twelve gap score items and individual satisfaction measures related to facilities, services, information and the recreation experience. All four regression models were significant. The second part of hypothesis five examined the relationship between satisfaction with each of the twelve satisfaction items and overall satisfaction with facilities, services, information, and recreation experience. For all regression models, significant and positive relationships were found. As part of the total model in this study, numerous variables were examined for their indirect/direct relationship with dependent variables at different points in the model. A total of six variables were found to be significant predictors of overall satisfaction with the fishing experience. The relationships in this study follow the general belief that measures of satisfaction (performance) are better indicators of both satisfaction with the four domains of customer service and overall satisfaction with the fishing experience than item gap scores. This study has hopefully expanded our understanding of the place/activity relationship and its impact on satisfaction with recreation experience and setting evaluations.

ISBN: 0599887087Subjects--Topical Terms:

1017810
Psychology, Cognitive.

Attachments to places and activities: The relationship of psychological constructs to customer satisfaction.
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100 1 $a Wickham, Thomas Dean. $3 1257202
245 1 0 $a Attachments to places and activities: The relationship of psychological constructs to customer satisfaction.
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500 $a Adviser: Alan Graefe.
500 $a Source: Dissertation Abstracts International, Volume: 61-08, Section: A, page: 3348.
502 $a Thesis (Ph.D.)--The Pennsylvania State University, 2000.
520 $a The purpose of this study was to test the relationship between the psychological constructs of place attachment, enduring involvement and human territoriality with customer satisfaction. A series of regression models were used to identify the indirect and direct relationships between place attachment, enduring involvement, human territoriality, customer service domains (importance/satisfaction), satisfaction with the customer satisfaction domains (facilities, services, information, and recreation experience) and overall satisfaction with a person's fishing experience. The first series of multiple regressions investigated the relationship between place attachment, two enduring involvement dimensions, and three human territoriality dimensions with twelve importance items. The second series of regression analyses found significant relationships between satisfaction with the type of fish that can be caught and territorial cognition, attraction (EI), and place attachment. Satisfaction with the number of fish caught was predicted by place attachment, territorial beliefs and attraction (EI) while satisfaction with water quality was related to territorial behaviors and place attachment. For the relationships between item gap scores and previously discussed independent variables, one regression equation was found to be significant. The next series of multiple regressions examined the relationships between all twelve gap score items and individual satisfaction measures related to facilities, services, information and the recreation experience. All four regression models were significant. The second part of hypothesis five examined the relationship between satisfaction with each of the twelve satisfaction items and overall satisfaction with facilities, services, information, and recreation experience. For all regression models, significant and positive relationships were found. As part of the total model in this study, numerous variables were examined for their indirect/direct relationship with dependent variables at different points in the model. A total of six variables were found to be significant predictors of overall satisfaction with the fishing experience. The relationships in this study follow the general belief that measures of satisfaction (performance) are better indicators of both satisfaction with the four domains of customer service and overall satisfaction with the fishing experience than item gap scores. This study has hopefully expanded our understanding of the place/activity relationship and its impact on satisfaction with recreation experience and setting evaluations.
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