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Assessment of the impacts of e-comme...

Ewton, Stacey Erica.

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Assessment of the impacts of e-commerce technologies on overall business processes: An analytic Delphi process.

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Assessment of the impacts of e-commerce technologies on overall business processes: An analytic Delphi process./
作者:	Ewton, Stacey Erica.
面頁冊數:	259 p.
附註:	Adviser: Dundar Kocaoglu.
Contained By:	Dissertation Abstracts International64-04B.
標題:	Business Administration, General. -
電子資源:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3086872

Assessment of the impacts of e-commerce technologies on overall business processes: An analytic Delphi process.
Ewton, Stacey Erica.

Assessment of the impacts of e-commerce technologies on overall business processes: An analytic Delphi process. - 259 p.

Adviser: Dundar Kocaoglu.

Thesis (Ph.D.)--Portland State University, 2002.

The Internet has dramatically changed our lives and the way we do business. With the innovation of e-commerce companies can reach customers and sell products almost instantaneously. As an outcome, e-commerce has grown tremendously and the rapid changes taking place in information technology in conjunction with the dynamic nature of the market provide rich opportunities for research.Subjects--Topical Terms:

1017457
Business Administration, General.

Assessment of the impacts of e-commerce technologies on overall business processes: An analytic Delphi process.
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245 1 0 $a Assessment of the impacts of e-commerce technologies on overall business processes: An analytic Delphi process.
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520 $a The Internet has dramatically changed our lives and the way we do business. With the innovation of e-commerce companies can reach customers and sell products almost instantaneously. As an outcome, e-commerce has grown tremendously and the rapid changes taking place in information technology in conjunction with the dynamic nature of the market provide rich opportunities for research.
520 $a This research assesses emerging e-commerce technologies and the impact of these technologies on overall business processes. The methodology utilized is an analytic Delphi study where experts assessed the adoption of e-commerce technologies and the impacts of these technologies on overall business processes. Delphi offered a mechanism to make these assessments via a panel of experts and was the chosen methodology because the Internet is a relatively new technology and thus, sufficient historical data were not available to effectively utilize other traditional forecasting methodologies. Once the initial e-commerce technologies were identified via traditional Delphi, the Analytic Hierarchy Process was used to quantify experts' judgments.
520 $a The research methodology required a team of twelve e-commerce experts to respond to three sets of research instruments. The experts for this study were chosen based on their: (1) knowledge of emerging technologies, (2) existing usage of e-commerce, (3) development of e-commerce technologies, and (4) understanding of existing business processes across functional groups.
520 $a The results of the research were that experts identified seven major e-commerce technologies that are currently in use and will continue to be in use in their forecasting time horizon of two years: (1) Email, (2) ECRM Tools, (3) E-Teleconferencing, (4) B2C Tools, (5) B2B Tools, (6) M-Commerce, and (7) Streaming Video. Experts also identified eight major business change agents based on the adoption of these e-commerce technologies: (1) Improved Communication, (2) Improved Product Development, (3) Increased Overall Efficiency, (4) Decreased Face-to-Face Interaction, (5) Increased 240 Work, (6) Decreased Overall Costs, (7) Decreased Inventory, and (8) Increased Telecommuting.
520 $a The experts identified email as the most significant technology to impact overall business processes followed by ECRM tools. According to the panel, the major areas through which these technologies impacted overall business processes were improved communication and product development.
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