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Spanish and English in U.S. service ...

Callahan, Laura.

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Spanish and English in U.S. service encounters

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	Spanish and English in U.S. service encounters/ Laura Callahan.
作者:	Callahan, Laura.
出版者:	New York, NY :Palgrave Macmillan, : 2009.,
面頁冊數:	1 online resource (xiv, 290 p.) :ill.
附註:	Description based on print version record.
內容註:	Reciprocal and non-reciprocal language use -- Workers report on their language use -- Observing workers language use -- Codeswitching in service encounters -- A comparison of service encountersin person and over the telephone -- Conclusions and implications.
標題:	Code switching (Linguistics) - United States. -
電子資源:	http://link.springer.com/10.1057/9780230619104access to fulltext (Palgrave)
ISBN:	023061910X (electronic bk.)

Spanish and English in U.S. service encounters
Callahan, Laura.

Spanish and English in U.S. service encounters[electronic resource] /Laura Callahan. - New York, NY :Palgrave Macmillan,2009. - 1 online resource (xiv, 290 p.) :ill.

Description based on print version record.

Includes bibliographical references (p. [275]-284) and indexes.

Reciprocal and non-reciprocal language use -- Workers report on their language use -- Observing workers language use -- Codeswitching in service encounters -- A comparison of service encountersin person and over the telephone -- Conclusions and implications.

Service encounters involve communication between strangers. Communication - or, at times, miscommunication - between strangers who come from different groups can foster the formation of stereotypes. This is therefore an area of particular relevance for investigation. Using serviceencounters as a vehicle, Callahan examines Spanish as social capital in the United States, focusing on who may use this language and under what circumstances. This book contributes to an examination of Spanish inthe United States as a language of selected uses and selected users, along with the factors that caninfluence United States Latinos acceptance of its use by other Latinos and by non-Latinos.

ISBN: 023061910X (electronic bk.)Subjects--Topical Terms:

1100044
Code switching (Linguistics)
--United States.Index Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: P40.5.H572 / U6 2009eb

Dewey Class. No.: 306.44

Spanish and English in U.S. service encounters
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