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Spanish and English in U.S. service ...

Callahan, Laura.

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Spanish and English in U.S. service encounters

Record Type:	Electronic resources : Monograph/item
Title/Author:	Spanish and English in U.S. service encounters/ Laura Callahan.
Author:	Callahan, Laura.
Published:	New York, NY :Palgrave Macmillan, : 2009.,
Description:	1 online resource (xiv, 290 p.) :ill.
Notes:	Description based on print version record.
[NT 15003449]:	Reciprocal and non-reciprocal language use -- Workers report on their language use -- Observing workers language use -- Codeswitching in service encounters -- A comparison of service encountersin person and over the telephone -- Conclusions and implications.
Subject:	Code switching (Linguistics) - United States. -
Online resource:	http://link.springer.com/10.1057/9780230619104access to fulltext (Palgrave)
ISBN:	023061910X (electronic bk.)

Spanish and English in U.S. service encounters
Callahan, Laura.

Spanish and English in U.S. service encounters[electronic resource] /Laura Callahan. - New York, NY :Palgrave Macmillan,2009. - 1 online resource (xiv, 290 p.) :ill.

Description based on print version record.

Includes bibliographical references (p. [275]-284) and indexes.

Reciprocal and non-reciprocal language use -- Workers report on their language use -- Observing workers language use -- Codeswitching in service encounters -- A comparison of service encountersin person and over the telephone -- Conclusions and implications.

Service encounters involve communication between strangers. Communication - or, at times, miscommunication - between strangers who come from different groups can foster the formation of stereotypes. This is therefore an area of particular relevance for investigation. Using serviceencounters as a vehicle, Callahan examines Spanish as social capital in the United States, focusing on who may use this language and under what circumstances. This book contributes to an examination of Spanish inthe United States as a language of selected uses and selected users, along with the factors that caninfluence United States Latinos acceptance of its use by other Latinos and by non-Latinos.

ISBN: 023061910X (electronic bk.)Subjects--Topical Terms:

1100044
Code switching (Linguistics)
--United States.Index Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: P40.5.H572 / U6 2009eb

Dewey Class. No.: 306.44

Spanish and English in U.S. service encounters
LDR:01962cmm 2200313 a 45 001 912273
003 OCoLC
005 20110114
006 m d
007 cr cnu---unuuu
008 231227s2009 nyua sb 001 0 eng d
020 $a 023061910X (electronic bk.)
020 $a 9780230619104 (electronic bk.)
035 $a (OCoLC)319176022
035 $a ocn319176022
035 $a 912273
040 $a UKPGM $b eng $c UKPGM $d N $t $d YDXCP $d CDX $d EBLCP
041 0 $a eng $a spa
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049 $a APTA
050 4 $a P40.5.H572 $b U6 2009eb
082 0 4 $a 306.44 $2 22
100 1 $a Callahan, Laura. $3 924379
245 1 0 $a Spanish and English in U.S. service encounters $h [electronic resource] / $c Laura Callahan.
260 $a New York, NY : $c 2009. $b Palgrave Macmillan,
300 $a 1 online resource (xiv, 290 p.) : $b ill.
500 $a Description based on print version record.
504 $a Includes bibliographical references (p. [275]-284) and indexes.
505 0 $a Reciprocal and non-reciprocal language use -- Workers report on their language use -- Observing workers language use -- Codeswitching in service encounters -- A comparison of service encountersin person and over the telephone -- Conclusions and implications.
520 $a Service encounters involve communication between strangers. Communication - or, at times, miscommunication - between strangers who come from different groups can foster the formation of stereotypes. This is therefore an area of particular relevance for investigation. Using serviceencounters as a vehicle, Callahan examines Spanish as social capital in the United States, focusing on who may use this language and under what circumstances. This book contributes to an examination of Spanish inthe United States as a language of selected uses and selected users, along with the factors that caninfluence United States Latinos acceptance of its use by other Latinos and by non-Latinos.
650 0 $a Code switching (Linguistics) $z United States. $3 1100044
650 0 $a Hispanic Americans $x Languages. $3 815782
650 0 $a Language awareness $z United States. $3 1100045
650 0 $a Language in the workplace $z United States. $3 1100046
650 0 $a Linguistic minorities $z United States. $3 913172
650 0 $a Service industries workers $z United States $x Language. $3 1100047
655 7 $a Electronic books. $2 lcsh $3 542853
856 4 0 $3 Palgrave Connect $u http://link.springer.com/10.1057/9780230619104 $z access to fulltext (Palgrave)