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Empowerment = HR strategies for serv...
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Empowerment = HR strategies for service excellence /
紀錄類型:
書目-語言資料,印刷品 : Monograph/item
正題名/作者:
Empowerment/ Conrad Lashley.
其他題名:
HR strategies for service excellence /
作者:
Lashley, Conrad.
出版者:
Oxford ;Butterworth/Heinemann, : 2001.,
面頁冊數:
xvii, 300 p. :ill. ;24 cm.
叢書名:
The hospitality, leisure and tourism series
內容註:
Employee empowerment: a framework of analysis; The psychology of empowerment; The relational dimension of empowerment; Forms of empowerment through participation; Forms of empowerment through involvement; Forms of empowerment through commitment; Forms of empowerment through delayering; Changes in working arrangements; Feeling empowered; Improved business performance; Empowerment and service quality management; Employment strategy and the service organization; Empowerment: another flash in the panaceas?
標題:
Customer services - Management. -
電子資源:
http://www.sciencedirect.com/science/book/9780750652445An electronic book accessible through the World Wide Web; click for information
電子資源:
http://www.loc.gov/catdir/toc/els031/2002275103.html
電子資源:
http://www.loc.gov/catdir/description/els031/2002275103.html
ISBN:
0750652446
Empowerment = HR strategies for service excellence /
Lashley, Conrad.
Empowerment
HR strategies for service excellence /[electronic resource] :Conrad Lashley. - Oxford ;Butterworth/Heinemann,2001. - xvii, 300 p. :ill. ;24 cm. - The hospitality, leisure and tourism series.
Includes bibliographical references (p. [277]-293) and index.
Employee empowerment: a framework of analysis; The psychology of empowerment; The relational dimension of empowerment; Forms of empowerment through participation; Forms of empowerment through involvement; Forms of empowerment through commitment; Forms of empowerment through delayering; Changes in working arrangements; Feeling empowered; Improved business performance; Empowerment and service quality management; Employment strategy and the service organization; Empowerment: another flash in the panaceas?
'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned. When successfully incorporated as part of HR strategy, empowerment can: * enable organizations to gain commercial and competitive advantage * become more flexible * improve employee commitment * use the skills of individual employees to best advantage and enhance personal capabilities. 'Empowerment: HR strategies for service excellence' uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating how different forms of empowerment are employed and different working arrangements are practiced. A well-established and proven management technique Empowerment as a vital part of HR Strategy International industry case studies.
Electronic reproduction.
Amsterdam :
Elsevier Science & Technology,
2009.
Mode of access: World Wide Web.
ISBN: 0750652446
Source: 95250:95249Elsevier Science & Technologyhttp://www.sciencedirect.comSubjects--Topical Terms:
694192
Customer services
--Management.Index Terms--Genre/Form:
542853
Electronic books.
LC Class. No.: HD9980.5 / .L35 2001
Dewey Class. No.: 658.3
Empowerment = HR strategies for service excellence /
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