東華大學圖書館 |

Language: English

Help

回圖書館首頁

手機版館藏查詢

Back

Switch To: Labeled | MARC Mode | ISBD

Service quality in academic librarie...

University of Central Florida.

Linked to FindBook

Google Book

Amazon

博客來

Service quality in academic libraries: An analysis of LibQUAL+(TM) scores and institutional characteristics.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Service quality in academic libraries: An analysis of LibQUAL+(TM) scores and institutional characteristics./
Author:	Miller, Kathleen F.
Description:	121 p.
Notes:	Adviser: William Bozeman.
Contained By:	Dissertation Abstracts International69-06A.
Subject:	Education, Administration. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3319261
ISBN:	9780549694168

Service quality in academic libraries: An analysis of LibQUAL+(TM) scores and institutional characteristics.
Miller, Kathleen F.

Service quality in academic libraries: An analysis of LibQUAL+(TM) scores and institutional characteristics. - 121 p.

Adviser: William Bozeman.

Thesis (Ed.D.)--University of Central Florida, 2008.

This exploratory study considered the problem of assessing quality in academic libraries. The research question that framed the investigation asked whether service quality scores from the LibQUAL+(TM) instrument were related to the following college or university characteristics: institutional type, enrollment level, or the level of investment made in libraries. Data regarding Carnegie classification, FTE enrollment, and library expenditures were collected for 159 college and university libraries that participated in LibQUAL+(TM) during 2006. Descriptive statistics, bivariate correlations, and regression analyses were calculated and the Bonferroni adjustment was applied to significance levels to compensate for errors caused by repeated calculations using the same data.

ISBN: 9780549694168Subjects--Topical Terms:

626645
Education, Administration.

Service quality in academic libraries: An analysis of LibQUAL+(TM) scores and institutional characteristics.
LDR:02641nmm 2200289 a 45 001 886840
005 20101013
008 101013s2008 ||||||||||||||||| ||eng d
020 $a 9780549694168
035 $a (UMI)AAI3319261
035 $a AAI3319261
040 $a UMI $c UMI
100 1 $a Miller, Kathleen F. $3 1058556
245 1 0 $a Service quality in academic libraries: An analysis of LibQUAL+(TM) scores and institutional characteristics.
300 $a 121 p.
500 $a Adviser: William Bozeman.
500 $a Source: Dissertation Abstracts International, Volume: 69-06, Section: A, page: 2074.
502 $a Thesis (Ed.D.)--University of Central Florida, 2008.
520 $a This exploratory study considered the problem of assessing quality in academic libraries. The research question that framed the investigation asked whether service quality scores from the LibQUAL+(TM) instrument were related to the following college or university characteristics: institutional type, enrollment level, or the level of investment made in libraries. Data regarding Carnegie classification, FTE enrollment, and library expenditures were collected for 159 college and university libraries that participated in LibQUAL+(TM) during 2006. Descriptive statistics, bivariate correlations, and regression analyses were calculated and the Bonferroni adjustment was applied to significance levels to compensate for errors caused by repeated calculations using the same data.
520 $a Several statistically significant relationships were found; notably, negative correlations were found between each of the LibQUAL+(TM) scores and total library expenditures. The study suggested that higher expectations among library users in large, research libraries led to slightly lower LibQUAL+(TM) scores. Implications for practice included that survey results should only be used as one component of an assessment strategy, and practitioners might consider the potential role of library marketing or public relations efforts to influence user expectations. Recommendations were made for future research including replicating some aspects of this study with a more representative sample, analyzing respondent comments as well as score data, and exploring whether there are reliable differences in results for different types of institutions or among groups of respondents (students and faculty, or faculty by discipline).
590 $a School code: 0705.
650 4 $a Education, Administration. $3 626645
650 4 $a Library Science. $3 881164
690 $a 0399
690 $a 0514
710 2 $a University of Central Florida. $3 1018467
773 0 $t Dissertation Abstracts International $g 69-06A.
790 $a 0705
790 1 0 $a Bozeman, William, $e advisor
791 $a Ed.D.
792 $a 2008
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3319261