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Patron attitudes toward automated ch...

Capella University., School of Business.

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Patron attitudes toward automated checkout: A study of customer satisfaction at a private university library.

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	Patron attitudes toward automated checkout: A study of customer satisfaction at a private university library./
作者:	Ozoh, Ruphina N.
面頁冊數:	98 p.
附註:	Adviser: Zhenhu Jin.
Contained By:	Dissertation Abstracts International68-09A.
標題:	Business Administration, Management. -
電子資源:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3283384
ISBN:	9780549233060

Patron attitudes toward automated checkout: A study of customer satisfaction at a private university library.
Ozoh, Ruphina N.

Patron attitudes toward automated checkout: A study of customer satisfaction at a private university library. - 98 p.

Adviser: Zhenhu Jin.

Thesis (Ph.D.)--Capella University, 2007.

The library automated checkout system, also known as the self-checkout system, is a tool that can be used by library patrons to check out materials independently. The study's purpose was to determine the attitudes of library patrons toward this technological tool. A patron satisfaction survey and a calculation of the self-checkout volume for a period of 7 years were used to accomplish this. The study found that the self-checkout machine is perceived positively by library patrons at the private university library. It revealed that there is a positive relationship between the ease of using the self-checkout machine and patrons' satisfaction levels. Ironically, the study revealed that the longer the self-checkout machine is used at the university library, the less likely patrons are to use it.

ISBN: 9780549233060Subjects--Topical Terms:

626628
Business Administration, Management.

Patron attitudes toward automated checkout: A study of customer satisfaction at a private university library.
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520 $a The library automated checkout system, also known as the self-checkout system, is a tool that can be used by library patrons to check out materials independently. The study's purpose was to determine the attitudes of library patrons toward this technological tool. A patron satisfaction survey and a calculation of the self-checkout volume for a period of 7 years were used to accomplish this. The study found that the self-checkout machine is perceived positively by library patrons at the private university library. It revealed that there is a positive relationship between the ease of using the self-checkout machine and patrons' satisfaction levels. Ironically, the study revealed that the longer the self-checkout machine is used at the university library, the less likely patrons are to use it.
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