東華大學圖書館 |

Language: English

Help

回圖書館首頁

手機版館藏查詢

Back

Switch To: Labeled | MARC Mode | ISBD

The strategic impacts of ICT service...

Hong Kong University of Science and Technology (Hong Kong).

Linked to FindBook

Google Book

Amazon

博客來

The strategic impacts of ICT service innovation on consumers.

Record Type:	Electronic resources : Monograph/item
Title/Author:	The strategic impacts of ICT service innovation on consumers./
Author:	Xu, Xin.
Description:	151 p.
Notes:	Adviser: Kar Yan Tam.
Contained By:	Dissertation Abstracts International69-01A.
Subject:	Business Administration, Marketing. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3298796
ISBN:	9780549427919

The strategic impacts of ICT service innovation on consumers.
Xu, Xin.

The strategic impacts of ICT service innovation on consumers. - 151 p.

Adviser: Kar Yan Tam.

Thesis (Ph.D.)--Hong Kong University of Science and Technology (Hong Kong), 2007.

Overall, the three studies target at contributing to the research on service science and management in general and ICT service innovation in particular.

ISBN: 9780549427919Subjects--Topical Terms:

1017573
Business Administration, Marketing.

The strategic impacts of ICT service innovation on consumers.
LDR:03428nmm 2200325 a 45 001 885859
005 20101005
008 101005s2007 eng d
020 $a 9780549427919
035 $a (UMI)AAI3298796
035 $a AAI3298796
040 $a UMI $c UMI
100 1 $a Xu, Xin. $3 1057522
245 1 4 $a The strategic impacts of ICT service innovation on consumers.
300 $a 151 p.
500 $a Adviser: Kar Yan Tam.
500 $a Source: Dissertation Abstracts International, Volume: 69-01, Section: A, page: 0300.
502 $a Thesis (Ph.D.)--Hong Kong University of Science and Technology (Hong Kong), 2007.
520 $a Overall, the three studies target at contributing to the research on service science and management in general and ICT service innovation in particular.
520 $a Business now faces the new challenge of management of digitalized services, especially service innovation under rapid technology evolution. Management of ICT service innovation has been advocated as a new and promising research field for IS researchers. This thesis attempts to address the strategic issue of ICT service innovation in the consumer market with three essays.
520 $a The first essay looks at end users' migration decision when a new generation of ICT services is introduced. We proposed four categories of factors that influence end users' platform migration intention, namely attitudinal beliefs, control beliefs, normative beliefs, and belief about the technology advancements in the new generation. Furthermore, the co-diffusion of multiple technology generations is explicitly modeled by distinguishing three types of migration situations, namely transformative, leapfrogging, and incremental. We received empirical support for our conceptual model and derive both theoretical and managerial implications.
520 $a Essay two conducted a comprehensive study of the impacts of ICT service innovation on end user loyalty. Three ICT service strategies were examined from the end user perspective, namely technology leadership, service leadership, and customization control. We cross-validate our model by comparing results from the wired Internet sample with those from the mobile Internet sample. The empirical findings from our research show supports for the main effects of the strategies on switching intention and behavior and support for the interactions among them. This study contributes to the promising research field of service management and service science, particularly to the management of service innovation in the consumer market.
520 $a Essay Three addresses the issue of winning back ICT disadopters when a new technology generation appears on the market. Integrating research on innovation management, attitude strength and change, and consumer win-back, we propose a re-adoption model to predict disadopters' intentions to come back. We found that perceived superiority of a new technology generation, prior usage experience, and price value are significant enablers, and their influences are moderated by the reason for disadoption. These findings have significant managerial and theoretical implications.
590 $a School code: 1223.
650 4 $a Business Administration, Marketing. $3 1017573
650 4 $a Mass Communications. $3 1017395
690 $a 0338
690 $a 0708
710 2 0 $a Hong Kong University of Science and Technology (Hong Kong). $3 1022235
773 0 $t Dissertation Abstracts International $g 69-01A.
790 $a 1223
790 1 0 $a Tam, Kar Yan, $e advisor
791 $a Ph.D.
792 $a 2007
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3298796