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Employee perception of servant leade...

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Employee perception of servant leadership and job satisfaction in a call center: A correlational study.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Employee perception of servant leadership and job satisfaction in a call center: A correlational study./
Author:	Chu, Hai-Wen.
Description:	170 p.
Notes:	Source: Dissertation Abstracts International, Volume: 69-08, Section: A, page: 3229.
Contained By:	Dissertation Abstracts International69-08A.
Subject:	Business Administration, Marketing. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3326206
ISBN:	9780549797487

Employee perception of servant leadership and job satisfaction in a call center: A correlational study.
Chu, Hai-Wen.

Employee perception of servant leadership and job satisfaction in a call center: A correlational study. - 170 p.

Source: Dissertation Abstracts International, Volume: 69-08, Section: A, page: 3229.

Thesis (D.M.)--University of Phoenix, 2008.

Current servant leadership studies have supported positive influences of servant leadership on individuals' job satisfaction in a variety of organizations, but there is a lack of empirical research in call centers. The purpose of this quantitative correlational research study was to explore any relationship between employees' perception of servant leadership and job satisfaction at a call center. Results indicated that in the call center, servant leadership was positively correlated to individuals' job satisfaction. There were no significant statistical differences when controlling the factors of gender, seniority, and job position, but education level and licensure requirement did impact employees' perceptions of servant leadership principles and job satisfaction.

ISBN: 9780549797487Subjects--Topical Terms:

1017573
Business Administration, Marketing.

Employee perception of servant leadership and job satisfaction in a call center: A correlational study.
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245 1 0 $a Employee perception of servant leadership and job satisfaction in a call center: A correlational study.
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500 $a Source: Dissertation Abstracts International, Volume: 69-08, Section: A, page: 3229.
502 $a Thesis (D.M.)--University of Phoenix, 2008.
520 $a Current servant leadership studies have supported positive influences of servant leadership on individuals' job satisfaction in a variety of organizations, but there is a lack of empirical research in call centers. The purpose of this quantitative correlational research study was to explore any relationship between employees' perception of servant leadership and job satisfaction at a call center. Results indicated that in the call center, servant leadership was positively correlated to individuals' job satisfaction. There were no significant statistical differences when controlling the factors of gender, seniority, and job position, but education level and licensure requirement did impact employees' perceptions of servant leadership principles and job satisfaction.
590 $a School code: 0850.
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