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Customer satisfaction measurement for ISO 9000:2000

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Customer satisfaction measurement for ISO 9000:2000/ Nigel Hill, Bill Self, Greg Roche.
Author:	Hill, Nigel,
other author:	Roche, Greg.
Published:	Oxford :Butterworth-Heinemann, : 2001.,
Description:	xii, 148 p. :ill.
Notes:	Includes index.
Subject:	Consumer satisfaction - Evaluation. -
Online resource:	http://site.ebrary.com/lib/ndhu/Doc?id=10188619An electronic book accessible through the World Wide Web; click to view
ISBN:	9780080503554

Customer satisfaction measurement for ISO 9000:2000
Hill, Nigel,1952-

Customer satisfaction measurement for ISO 9000:2000[electronic resource] /Nigel Hill, Bill Self, Greg Roche. - Oxford :Butterworth-Heinemann,2001. - xii, 148 p. :ill.

Includes index.

Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.

Available via World Wide Web.

ISBN: 9780080503554Subjects--Topical Terms:

694259
Consumer satisfaction
--Evaluation.Index Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: HF5415.335 / .H55 2002eb

Dewey Class. No.: 658.8343

Customer satisfaction measurement for ISO 9000:2000
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020 $a 9780080503554
020 $z 0750655135
020 $z 9780750655132
035 $a ebr10188619
040 $a CaPaEBR $c CaPaEBR
050 1 4 $a HF5415.335 $b .H55 2002eb
082 $a 658.8343
100 1 $a Hill, Nigel, $d 1952- $3 999623
245 1 0 $a Customer satisfaction measurement for ISO 9000:2000 $h [electronic resource] / $c Nigel Hill, Bill Self, Greg Roche.
260 $a Oxford : $c 2001. $b Butterworth-Heinemann,
300 $a xii, 148 p. : $b ill.
500 $a Includes index.
533 $a Electronic reproduction. $b Palo Alto, Calif. : $c ebrary, $d 2009. $n Available via World Wide Web. $n Access may be limited to ebrary affiliated libraries.
650 0 $a Consumer satisfaction $x Evaluation. $3 694259
650 0 $a Consumers $x Research. $3 565819
650 0 $a ISO 9000 Series Standards. $3 657466
650 0 $a Marketing research. $3 532352
655 7 $a Electronic books. $2 lcsh $3 542853
700 1 $a Roche, Greg. $3 999621
700 1 $a Self, Bill. $3 999622
710 2 $a ebrary, Inc. $3 916932
856 4 0 $u http://site.ebrary.com/lib/ndhu/Doc?id=10188619 $z An electronic book accessible through the World Wide Web; click to view

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W9060979

東華大學

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