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Business process mapping : = improvi...
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Jacka, J. Mike.
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Business process mapping : = improving customer satisfaction /
紀錄類型:
書目-語言資料,印刷品 : Monograph/item
正題名/作者:
Business process mapping :/ J. Mike Jacka, Paulette J. Keller.
其他題名:
improving customer satisfaction /
作者:
Jacka, J. Mike.
其他作者:
Keller, Paulette J.
出版者:
Hoboken, N.J. :Wiley, : c2009.,
面頁冊數:
xiii, 322 p. :ill. ;24 cm.
附註:
Includes index.
內容註:
What is this thing called process mapping? -- Process identification -- Information gathering -- Interviewing and map generation -- Analysis -- Map analysis : an example -- Pitfalls and traps -- Customer mapping -- RACI matrices -- Enterprise risk management and process mapping -- Where do we go from here?.
標題:
Consumer satisfaction. -
ISBN:
9780470444580 (cloth) :
Business process mapping : = improving customer satisfaction /
Jacka, J. Mike.
Business process mapping :
improving customer satisfaction /J. Mike Jacka, Paulette J. Keller. - 2nd ed. - Hoboken, N.J. :Wiley,c2009. - xiii, 322 p. :ill. ;24 cm.
Includes index.
What is this thing called process mapping? -- Process identification -- Information gathering -- Interviewing and map generation -- Analysis -- Map analysis : an example -- Pitfalls and traps -- Customer mapping -- RACI matrices -- Enterprise risk management and process mapping -- Where do we go from here?.
ISBN: 9780470444580 (cloth) :US65.00
LCCN: 2009005647Subjects--Topical Terms:
578584
Consumer satisfaction.
LC Class. No.: HF5415.335 / .J33 2009
Dewey Class. No.: 658.8/12
Business process mapping : = improving customer satisfaction /
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