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Business process mapping : = improvi...
~
Jacka, J. Mike.
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Business process mapping : = improving customer satisfaction /
Record Type:
Language materials, printed : Monograph/item
Title/Author:
Business process mapping :/ J. Mike Jacka, Paulette J. Keller.
Reminder of title:
improving customer satisfaction /
Author:
Jacka, J. Mike.
other author:
Keller, Paulette J.
Published:
Hoboken, N.J. :Wiley, : c2009.,
Description:
xiii, 322 p. :ill. ;24 cm.
Notes:
Includes index.
[NT 15003449]:
What is this thing called process mapping? -- Process identification -- Information gathering -- Interviewing and map generation -- Analysis -- Map analysis : an example -- Pitfalls and traps -- Customer mapping -- RACI matrices -- Enterprise risk management and process mapping -- Where do we go from here?.
Subject:
Consumer satisfaction. -
ISBN:
9780470444580 (cloth) :
Business process mapping : = improving customer satisfaction /
Jacka, J. Mike.
Business process mapping :
improving customer satisfaction /J. Mike Jacka, Paulette J. Keller. - 2nd ed. - Hoboken, N.J. :Wiley,c2009. - xiii, 322 p. :ill. ;24 cm.
Includes index.
What is this thing called process mapping? -- Process identification -- Information gathering -- Interviewing and map generation -- Analysis -- Map analysis : an example -- Pitfalls and traps -- Customer mapping -- RACI matrices -- Enterprise risk management and process mapping -- Where do we go from here?.
ISBN: 9780470444580 (cloth) :US65.00
LCCN: 2009005647Subjects--Topical Terms:
578584
Consumer satisfaction.
LC Class. No.: HF5415.335 / .J33 2009
Dewey Class. No.: 658.8/12
Business process mapping : = improving customer satisfaction /
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Includes index.
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Keller, Paulette J.
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805820
based on 0 review(s)
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六樓西文書區HC-Z(6F Western Language Books)
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Volume Number:
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1 records • Pages 1 •
1
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W0063671
六樓西文書區HC-Z(6F Western Language Books)
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HF5415.335 J33 2009
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