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Reaching the goal : = how managers i...

Ricketts, John A. (1952-)

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Reaching the goal : = how managers improve a services business using Goldratt's theory of constraints /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Reaching the goal :/ John Arthur Ricketts.
Reminder of title:	how managers improve a services business using Goldratt's theory of constraints /
Author:	Ricketts, John A.
Published:	Upper Saddle River, NJ :IBM Press, : c2008.,
Description:	xxv, 369 p. :ill. ;24 cm.
Subject:	Customer services - Management. -
Online resource:	http://www.loc.gov/catdir/toc/fy0802/2007025839.html
ISBN:	0132333120 :

Reaching the goal : = how managers improve a services business using Goldratt's theory of constraints /
Ricketts, John A.1952-

Reaching the goal :how managers improve a services business using Goldratt's theory of constraints /John Arthur Ricketts. - Upper Saddle River, NJ :IBM Press,c2008. - xxv, 369 p. :ill. ;24 cm.

Includes bibliographical references and index.

ISBN: 0132333120 :US34.99

LCCN: 2007025839Subjects--Topical Terms:

694192
Customer services
--Management.

LC Class. No.: HF5415.5 / .R5944 2008

Dewey Class. No.: 658.8/12

Reaching the goal : = how managers improve a services business using Goldratt's theory of constraints /
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008 070629s2008 njua b 001 0 eng
010 $a 2007025839
020 $a 0132333120 : $c US34.99
020 $a 9780132333122
035 $a ib98w01283
040 $a DLC $c DLC $d DLC
050 0 0 $a HF5415.5 $b .R5944 2008
082 0 0 $a 658.8/12 $2 22
090 $a HF/5415.5/.R5944/2008//////W0134421
100 1 $a Ricketts, John A. $q (John Arthur), $d 1952- $3 935641
245 1 0 $a Reaching the goal : $b how managers improve a services business using Goldratt's theory of constraints / $c John Arthur Ricketts.
260 $a Upper Saddle River, NJ : $c c2008. $b IBM Press,
300 $a xxv, 369 p. : $b ill. ; $c 24 cm.
504 $a Includes bibliographical references and index.
650 0 $a Customer services $x Management. $3 694192
856 4 1 $3 Table of contents $u http://www.loc.gov/catdir/toc/fy0802/2007025839.html