Service management : = operations, s...
Fitzsimmons, James A.

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  • Service management : = operations, strategy, and information technology /
  • 紀錄類型: 書目-語言資料,印刷品 : Monograph/item
    正題名/作者: Service management :/ James A. Fitzsimmons, Mona J. Fitzsimmons.
    其他題名: operations, strategy, and information technology /
    作者: Fitzsimmons, James A.
    其他作者: Fitzsimmons, James A.
    出版者: Boston :McGraw-Hill, : c1998.,
    面頁冊數: xxvi, 613 p. :ill. ;24 cm.
    附註: Updated ed. of: Service management for competitive advantage. 1994.
    內容註: pt. 1. Services and the economy. The role of services in an economy -- The nature of services -- pt. 2. The service concept and competitive strategy. Service strategy -- Services and information technology -- pt. 3. Structuring the service enterprise. The service delivery system -- The supporting facility -- Service facility location -- Managing service projects -- pt. 4. Managing service operations. The service encounter -- Service quality -- Managing queues -- Managing facilitating goods -- Managing capacity and demand -- pt. 5. Toward world-class service. Productivity and quality improvement -- Growth and expansion -- pt. 6. Quantitative models with service applications. Forecasting demand for services -- Queuing models and capacity planning -- Linear programming models in services.
    標題: Service industries - Management. -
    ISBN: 0070217602 (alk. paper)
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GW0004206 六樓西文書區HC-Z(6F Western Language Books) 01.外借(書)_YB 一般圖書 HD9980.5 F549 1998 一般使用(Normal) 在架 0
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