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Flying high in a competitive industr...

Pangarkar, Nitin.

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Flying high in a competitive industry : = cost-effective service excellence at Singapore Airlines /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Flying high in a competitive industry :/ Loizos Heracleous, Jochen Wirtz, Nitin Pangarkar.
Reminder of title:	cost-effective service excellence at Singapore Airlines /
Author:	Heracleous, Loizos Th.
other author:	Pangarkar, Nitin.
Published:	Singapore ;Mc Graw Hill, : c2006.,
Description:	xxiii, 217 p. :ill. ;24 cm.
Subject:	Aeronautics, Commercial - History. - Singapore -
ISBN:	0071249648 :

Flying high in a competitive industry : = cost-effective service excellence at Singapore Airlines /
Heracleous, Loizos Th.

Flying high in a competitive industry :cost-effective service excellence at Singapore Airlines /Loizos Heracleous, Jochen Wirtz, Nitin Pangarkar. - Singapore ;Mc Graw Hill,c2006. - xxiii, 217 p. :ill. ;24 cm.

Includes bibliographical references and index.

ISBN: 0071249648 :US32.00

LCCN: 2006325498Subjects--Corporate Names:

927203
Singapore Airlines
--History.Subjects--Topical Terms:

927204
Aeronautics, Commercial
--History.--Singapore

LC Class. No.: HE9874.S56 / H47 2006

Flying high in a competitive industry : = cost-effective service excellence at Singapore Airlines /
LDR:00750cam a2200217 a 45 001 784435
003 OCoLC
005 20090316
008 090227s2006 si a b 001 0 eng
010 $a 2006325498
020 $a 0071249648 : $c US32.00
020 $a 9780071249645
035 $a (OCoLC)62759037 $z (OCoLC)64208572
035 $a BM98TC01143
040 $a DLC $c DLC $d BTCTA $d YDXCP $d AU@ $d NDHU
042 $a lcode
043 $a a-si---
050 0 0 $a HE9874.S56 $b H47 2006
100 $a Heracleous, Loizos Th. $3 741388
245 1 0 $a Flying high in a competitive industry : $b cost-effective service excellence at Singapore Airlines / $c Loizos Heracleous, Jochen Wirtz, Nitin Pangarkar.
260 $a Singapore ; $a New York : $c c2006. $b Mc Graw Hill,
300 $a xxiii, 217 p. : $b ill. ; $c 24 cm.
504 $a Includes bibliographical references and index.
610 $a Singapore Airlines $x History. $3 927203
650 $a Aeronautics, Commercial $z Singapore $x History. $3 927204
700 $a Pangarkar, Nitin. $3 742889
700 $a Wirtz, Jochen. $3 927202