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Crucial confrontations : = tools for...

Patterson, Kerry, (1946-)

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Crucial confrontations : = tools for resolving broken promises, violated expectations, and bad behavior /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Crucial confrontations :/ Kerry Patterson ... [et al.].
Reminder of title:	tools for resolving broken promises, violated expectations, and bad behavior /
other author:	Patterson, Kerry,
Published:	New York :McGraw-Hill, : c2005.,
Description:	xviii, 284 p. :ill. ;23 cm.
Subject:	Communication in management. -
Online resource:	http://www.loc.gov/catdir/enhancements/fy0626/2005276538-b.htmlhttp://www.loc.gov/catdir/enhancements/fy0626/2005276538-b.html
Online resource:	http://www.loc.gov/catdir/enhancements/fy0626/2005276538-d.htmlhttp://www.loc.gov/catdir/enhancements/fy0626/2005276538-d.html
ISBN:	0071446524 (pbk.) :

Crucial confrontations : = tools for resolving broken promises, violated expectations, and bad behavior /
Crucial confrontations :tools for resolving broken promises, violated expectations, and bad behavior /Kerry Patterson ... [et al.]. - New York :McGraw-Hill,c2005. - xviii, 284 p. :ill. ;23 cm.

Includes bibliographical references (p. 271-272) and index.

The authors show how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behavior. Behind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly--and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and new problems spring up. New research demonstrates that these disappointments aren't just irritating, they're costly--sapping organizational performance and accounting for most divorces. This book teaches you how to deal with violated expectations in a way that solves the problem at hand, and doesn't harm the relationship--and in fact, even strengthens it.--From publisher description.

ISBN: 0071446524 (pbk.) :US16.95

LCCN: 2005276538Subjects--Topical Terms:

554152
Communication in management.

LC Class. No.: HM1121 / .C78 2005

Crucial confrontations : = tools for resolving broken promises, violated expectations, and bad behavior /
LDR:02106cam a2200241 a 45 001 784401
003 OCoLC
005 20090310
008 090227s2005 nyua b 001 0 eng d
010 $a 2005276538
020 $a 0071446524 (pbk.) : $c US16.95
020 $a 9780071446525 (pbk.)
035 $a (OCoLC)56494086 $z (OCoLC)56651891 $z (OCoLC)59345419
035 $a BM98TC01074
040 $a OCO $c OCO $d DLC $d WRJ $d ITD $d OMP $d UKM $d DMJ $d BAKER $d BUR $d YDXCP $d BTCTA $d OCLCG $d NDHU
042 $a lccopycat
050 0 0 $a HM1121 $b .C78 2005
245 0 0 $a Crucial confrontations : $b tools for resolving broken promises, violated expectations, and bad behavior / $c Kerry Patterson ... [et al.].
260 $a New York : $c c2005. $b McGraw-Hill,
300 $a xviii, 284 p. : $b ill. ; $c 23 cm.
504 $a Includes bibliographical references (p. 271-272) and index.
520 $a The authors show how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behavior. Behind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly--and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and new problems spring up. New research demonstrates that these disappointments aren't just irritating, they're costly--sapping organizational performance and accounting for most divorces. This book teaches you how to deal with violated expectations in a way that solves the problem at hand, and doesn't harm the relationship--and in fact, even strengthens it.--From publisher description.
650 $a Communication in management. $3 554152
650 $a Communication in organizations. $3 542879
650 $a Interpersonal communication. $3 523686
650 $a Interpersonal confrontation. $3 755434
650 $a Interpersonal relations. $3 518204
700 $a Patterson, Kerry, $d 1946- $3 850533
856 4 2 $3 Contributor biographical information $u http://www.loc.gov/catdir/enhancements/fy0626/2005276538-b.html $z http://www.loc.gov/catdir/enhancements/fy0626/2005276538-b.html
856 4 2 $3 Publisher description $u http://www.loc.gov/catdir/enhancements/fy0626/2005276538-d.html $z http://www.loc.gov/catdir/enhancements/fy0626/2005276538-d.html