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Satisfaction : = how every great com...

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Power, James D.

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Satisfaction : = how every great company listens to the voice of the customer /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Satisfaction :/ Chris Denove and James D. Power IV.
Reminder of title:	how every great company listens to the voice of the customer /
Author:	Denove, Chris.
other author:	Power, James D.
Published:	New York :Portfolio, : 2007, c2006.,
Description:	xxi, 266 p. :ill. ;22 cm.
Notes:	Includes index.
Subject:	Consumer satisfaction. -
ISBN:	159184164X (pbk.)

Satisfaction : = how every great company listens to the voice of the customer /
Denove, Chris.

Satisfaction :how every great company listens to the voice of the customer /Chris Denove and James D. Power IV. - New York :Portfolio,2007, c2006. - xxi, 266 p. :ill. ;22 cm.

Includes index.

ISBN: 159184164X (pbk.)Subjects--Topical Terms:

578584
Consumer satisfaction.

LC Class. No.: HF5415.335 / .D46 2007

Satisfaction : = how every great company listens to the voice of the customer /
LDR:00645nam a2200193 a 45 001 784345
003 OCoLC
005 20090323
008 090227r20072006nyua 001 0 eng d
020 $a 159184164X (pbk.)
020 $a 9781591841647 (pbk.) : $c US14.95
035 $a (OCoLC)232870670
035 $a BM98TC01328
040 $a BTCTA $c BTCTA $d BAKER $d NDHU
050 1 4 $a HF5415.335 $b .D46 2007
100 $a Denove, Chris. $3 927090
245 1 0 $a Satisfaction : $b how every great company listens to the voice of the customer / $c Chris Denove and James D. Power IV.
260 $a New York : $c 2007, c2006. $b Portfolio,
300 $a xxi, 266 p. : $b ill. ; $c 22 cm.
500 $a Includes index.
500 $a Reprint. Originally published: 2006.
650 $a Consumer satisfaction. $2 lcstt $3 578584
650 $a Customer relations. $3 578582
650 $a Marketing research. $3 532352
700 $a Power, James D. $3 927089

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六樓西文書區HC-Z(6F Western Language Books)

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HF5415.335 D46 2007

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