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Driving change : = the UPS approach ...

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Dalzell, Frederick.

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Driving change : = the UPS approach to business /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Driving change :/ Mike Brewster and Frederick Dalzell.
Reminder of title:	the UPS approach to business /
Author:	Brewster, Mike,
other author:	Dalzell, Frederick.
Published:	New York :Hyperion, : c2007.,
Description:	xiii, 289 p. ;25 cm.
Subject:	Express service - United States. -
Online resource:	http://www.loc.gov/catdir/toc/fy0803/2008295726.htmlhttp://www.loc.gov/catdir/toc/fy0803/2008295726.html
ISBN:	1401302882 :

Driving change : = the UPS approach to business /
Brewster, Mike,1967-

Driving change :the UPS approach to business /Mike Brewster and Frederick Dalzell. - 1st ed. - New York :Hyperion,c2007. - xiii, 289 p. ;25 cm.

Explains how professionals can learn key lessons from UPS's successes, mistakes, and examples in customer service and employee satisfaction.

ISBN: 1401302882 :US24.95

LCCN: 2008295726Subjects--Corporate Names:

927075
United Parcel Service.
Subjects--Topical Terms:

927076
Express service
--United States.

LC Class. No.: HE5903.U545 / B74 2007

Driving change : = the UPS approach to business /
LDR:01003cam a2200253 a 45 001 784329
003 OCoLC
005 20090318
008 090227s2007 nyu 000 0 eng d
010 $a 2008295726
020 $a 1401302882 : $c US24.95
020 $a 1401309070 (pbk.)
020 $a 9781401302887
020 $a 9781401309077 (pbk.)
035 $a (OCoLC)137593266
035 $a BM98TC01096
040 $a OCO $c OCO $d BTCTA $d BAKER $d SUC $d IXA $d YDXCP $d VP@ $d UKM $d DLC $d SOI $d AU@ $d SINLB $d NDHU
043 $a n-us---
050 0 0 $a HE5903.U545 $b B74 2007
100 $a Brewster, Mike, $d 1967- $3 783615
245 1 0 $a Driving change : $b the UPS approach to business / $c Mike Brewster and Frederick Dalzell.
250 $a 1st ed.
260 $a New York : $c c2007. $b Hyperion,
300 $a xiii, 289 p. ; $c 25 cm.
520 $a Explains how professionals can learn key lessons from UPS's successes, mistakes, and examples in customer service and employee satisfaction.
610 $a United Parcel Service. $3 927075
650 $a Express service $z United States. $3 927076
700 $a Dalzell, Frederick. $3 779271
856 4 1 $3 Table of contents $u http://www.loc.gov/catdir/toc/fy0803/2008295726.html $z http://www.loc.gov/catdir/toc/fy0803/2008295726.html

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六樓西文書區HC-Z(6F Western Language Books)

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HE5903.U545 B74 2007

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