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Bag the elephant! : = how to win & k...

~

Kaplan, Steve, (1960-)

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Bag the elephant! : = how to win & keep big customers /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Bag the elephant! :/ by Steve Kaplan.
Reminder of title:	how to win & keep big customers /
Author:	Kaplan, Steve,
Published:	New York :Workman Publishing, : c2008.,
Description:	xix, 188 p. :ill. ;24 cm.
Notes:	Includes index.
Subject:	Consumer satisfaction. -
Online resource:	http://www.loc.gov/catdir/enhancements/fy0901/2008299856-t.htmlhttp://www.loc.gov/catdir/enhancements/fy0901/2008299856-t.html
Online resource:	http://www.loc.gov/catdir/enhancements/fy0901/2008299856-d.htmlhttp://www.loc.gov/catdir/enhancements/fy0901/2008299856-d.html
ISBN:	0761145249 (pbk.) :

Bag the elephant! : = how to win & keep big customers /
Kaplan, Steve,1960-

Bag the elephant! :how to win & keep big customers /by Steve Kaplan. - New York :Workman Publishing,c2008. - xix, 188 p. :ill. ;24 cm.

Includes index.

ISBN: 0761145249 (pbk.) :US18.95

LCCN: 2008299856Subjects--Topical Terms:

578584
Consumer satisfaction.

LC Class. No.: HF5415.335 / .K37 2008

Bag the elephant! : = how to win & keep big customers /
LDR:00957cam a2200229 a 45 001 784311
003 OCoLC
005 20090318
008 090227s2008 nyua 001 0 eng d
010 $a 2008299856
020 $a 0761145249 (pbk.) : $c US18.95
020 $a 9780761145240 (pbk.)
035 $a (OCoLC)148909782
035 $a BM98TC01025
040 $a BTCTA $c BTCTA $d DLC $d BAKER $d BKL $d ZQP $d YDXCP $d NDHU
042 $a lccopycat
050 0 0 $a HF5415.335 $b .K37 2008
100 $a Kaplan, Steve, $d 1960- $3 927042
245 1 0 $a Bag the elephant! : $b how to win & keep big customers / $c by Steve Kaplan.
260 $a New York : $c c2008. $b Workman Publishing,
300 $a xix, 188 p. : $b ill. ; $c 24 cm.
500 $a Includes index.
650 $a Consumer satisfaction. $2 lcstt $3 578584
650 $a Success in business. $3 522119
650 $a Target marketing. $3 605900
856 4 1 $3 Table of contents only $u http://www.loc.gov/catdir/enhancements/fy0901/2008299856-t.html $z http://www.loc.gov/catdir/enhancements/fy0901/2008299856-t.html
856 4 2 $3 Publisher description $u http://www.loc.gov/catdir/enhancements/fy0901/2008299856-d.html $z http://www.loc.gov/catdir/enhancements/fy0901/2008299856-d.html

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W0062958

六樓西文書區HC-Z(6F Western Language Books)

01.外借(書)_YB

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HF5415.335 K37 2008

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1 records • Pages 1 •
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