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Learning points = 80 activities and actions for call center cervice excellence /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Learning points/ Peter R. Garber.
Reminder of title:	80 activities and actions for call center cervice excellence /
remainder title:	80 activities and actions for call center cervice Excellence
Author:	Graber, Peter R.
Published:	Amherst, MA :HRD Press, : 2005.,
Notes:	Title from e-book title screen (viewed on August 8, 2005).
Subject:	Call centers - Customer services. -
Online resource:	https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=135933An electronic book accessible through the World Wide Web; click for information
ISBN:	1423716795 (electronic bk.)

Learning points = 80 activities and actions for call center cervice excellence /
Graber, Peter R.

Learning points80 activities and actions for call center cervice excellence /[electronic resource] :80 activities and actions for call center cervice ExcellencePeter R. Garber. - Amherst, MA :HRD Press,2005.

Title from e-book title screen (viewed on August 8, 2005).

Made available through NetLibrary; access may be limited to NetLibrary affiliated libraries.

Mode of access: World Wide Web.

ISBN: 1423716795 (electronic bk.)Subjects--Topical Terms:

858374
Call centers
--Customer services.Index Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: HF5415.5 / .G37 2005eb

Dewey Class. No.: 658.812

Learning points = 80 activities and actions for call center cervice excellence /
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