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How to manage the IT helpdesk = a gu...

Bruton, Noel, (1955-)

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How to manage the IT helpdesk = a guide for user support and call centre managers /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	How to manage the IT helpdesk/ Noel Bruton.
其他題名:	a guide for user support and call centre managers /
作者:	Bruton, Noel,
其他作者:	Bruton, Noel,
出版者:	Oxford :Butterworth-Heinemann, : 2002.,
面頁冊數:	xxiv, 347 p. :ill. ;25 cm.
附註:	Previous ed. published as: Effective user support. London : McGraw-Hill, 1995. First published as "How to manage the IT helpdesk" in 1997.
叢書名:	Computer weekly professional series
標題:	Customer services - Management. -
電子資源:	http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=83548An electronic book accessible through the World Wide Web; click for information
ISBN:	0585454744 (electronic bk.)

How to manage the IT helpdesk = a guide for user support and call centre managers /
Bruton, Noel,1955-

How to manage the IT helpdeska guide for user support and call centre managers /[electronic resource] :Noel Bruton. - 2nd ed. - Oxford :Butterworth-Heinemann,2002. - xxiv, 347 p. :ill. ;25 cm. - Computer weekly professional series.

Previous ed. published as: Effective user support. London : McGraw-Hill, 1995. First published as "How to manage the IT helpdesk" in 1997.

Includes bibliographical references and index.

Electronic reproduction.
Boulder, Colo. :
NetLibrary,
2003.

Available via World Wide Web.

ISBN: 0585454744 (electronic bk.)Subjects--Topical Terms:

694192
Customer services
--Management.Index Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: HD30.2 / .B78 2002eb

Dewey Class. No.: 658.4/038

How to manage the IT helpdesk = a guide for user support and call centre managers /
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