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What customers like about you = adding emotional value for service excellence and competitive advantage /

Record Type:	Electronic resources : Monograph/item
Title/Author:	What customers like about you/ David Freemantle.
Reminder of title:	adding emotional value for service excellence and competitive advantage /
Author:	Freemantle, David.
Published:	London ;Nicholas Brealey Pub., : 1999.,
Description:	304 p. :ill. ;24 cm.
Subject:	Customer loyalty. -
Online resource:	https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=78707An electronic book accessible through the World Wide Web; click for information
ISBN:	0585440476 (electronic bk.)

What customers like about you = adding emotional value for service excellence and competitive advantage /
Freemantle, David.

What customers like about youadding emotional value for service excellence and competitive advantage /[electronic resource] :David Freemantle. - London ;Nicholas Brealey Pub.,1999. - 304 p. :ill. ;24 cm.

Includes bibliographical references and index.

Electronic reproduction.
Boulder, Colo. :
NetLibrary,
2003.

Available via World Wide Web.

ISBN: 0585440476 (electronic bk.)Subjects--Topical Terms:

717777
Customer loyalty.
Index Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: HF5415.525 / .F73 1999eb

Dewey Class. No.: 658.8/12

What customers like about you = adding emotional value for service excellence and competitive advantage /
LDR:01086nmm a2200253 a 45 001 754732
003 OCoLC
005 20080131
006 m d
007 cr cn-
008 250519s1999 enka sb 001 0 eng d
020 $a 0585440476 (electronic bk.)
035 $a ocm52296866
035 $a 754732
040 $a N $c N
049 $a AMFA
050 1 4 $a HF5415.525 $b .F73 1999eb
082 0 4 $a 658.8/12 $2 21
100 $a Freemantle, David. $3 660149
245 1 0 $a What customers like about you $h [electronic resource] : $b adding emotional value for service excellence and competitive advantage / $c David Freemantle.
260 $a London ; $a Naperville, IL : $c 1999. $b Nicholas Brealey Pub.,
300 $a 304 p. : $b ill. ; $c 24 cm.
504 $a Includes bibliographical references and index.
533 $a Electronic reproduction. $b Boulder, Colo. : $c NetLibrary, $d 2003. $n Available via World Wide Web. $n Access may be limited to NetLibrary affiliated libraries.
650 $a Customer loyalty. $3 717777
650 $a Customer relations. $3 578582
650 $a Service industries. $3 665720
650 $a Consumers $x Attitudes. $3 552367
650 $a Consumers $x Research. $3 565819
650 $a Success in business. $3 522119
655 $a Electronic books. $2 lcsh $3 542853
710 $a NetLibrary, Inc. $3 542851
856 4 $3 Bibliographic record display $u https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=78707 $z An electronic book accessible through the World Wide Web; click for information
994 $a 92 $b AMF