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Value-based marketing for bottom-lin...

Allen, Phil, (1953-)

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Value-based marketing for bottom-line success = 5 steps to creating customer value /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Value-based marketing for bottom-line success/ J. Nicholas De Bonis, Eric Balinski & Phil Allen.
Reminder of title:	5 steps to creating customer value /
Author:	DeBonis, J. Nicholas.
other author:	Allen, Phil,
Published:	New York :McGraw-Hill, : c2003.,
Description:	xix, 244 p. :ill. ;25 cm.
Notes:	"American marketing association."
[NT 15003449]:	The business world we have come to know. The view from Pentadigm's world -- Introduction to Pentadigm -- Step 1: discover- understand the customer -- Step 2: commit- commit to the customer -- Step 3: create- create customer value -- Step 4: assess- obtain customer feedback -- Step 5: improve- measure and improve value -- Managing Pentadigm -- Appendix 1: Pentadigm road maps -- Appendix 2: target customer value segment tracer -- Appendix 3: customer lifetime value (CLV) -- Appendix 4: Pentadigm competitive assessment -- Appendix 5: value commitment rating tool -- Appendix 6: developing customer value commitments that are real and superior -- Appendix 7: Pentadigm value-based marketing diagnostic.
Subject:	Consumer satisfaction. -
Online resource:	http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=80493An electronic book accessible through the World Wide Web; click for information
ISBN:	007141682X (electronic bk.)

Value-based marketing for bottom-line success = 5 steps to creating customer value /
DeBonis, J. Nicholas.

Value-based marketing for bottom-line success5 steps to creating customer value /[electronic resource] :J. Nicholas De Bonis, Eric Balinski & Phil Allen. - New York :McGraw-Hill,c2003. - xix, 244 p. :ill. ;25 cm.

"American marketing association."

Includes bibliographical references (p. 231-233) and index.

The business world we have come to know. The view from Pentadigm's world -- Introduction to Pentadigm -- Step 1: discover- understand the customer -- Step 2: commit- commit to the customer -- Step 3: create- create customer value -- Step 4: assess- obtain customer feedback -- Step 5: improve- measure and improve value -- Managing Pentadigm -- Appendix 1: Pentadigm road maps -- Appendix 2: target customer value segment tracer -- Appendix 3: customer lifetime value (CLV) -- Appendix 4: Pentadigm competitive assessment -- Appendix 5: value commitment rating tool -- Appendix 6: developing customer value commitments that are real and superior -- Appendix 7: Pentadigm value-based marketing diagnostic.

Electronic reproduction.
Boulder, Colo. :
NetLibrary,
2003.

Available via World Wide Web.

ISBN: 007141682X (electronic bk.)Subjects--Topical Terms:

578584
Consumer satisfaction.
Index Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: HF5415.13 / .D378 2003eb

Dewey Class. No.: 658.8

Value-based marketing for bottom-line success = 5 steps to creating customer value /
LDR:01833nam a2200265 a 45 001 754246
003 OCoLC
005 20080128
006 m d
007 cr cn-
008 080128s2003 nyua sb 001 0 eng d
020 $a 007141682X (electronic bk.)
035 $a ocm51806792
040 $a N $c N
049 $a AMFA
050 1 4 $a HF5415.13 $b .D378 2003eb
082 0 4 $a 658.8 $2 21
100 $a DeBonis, J. Nicholas. $3 871892
245 1 0 $a Value-based marketing for bottom-line success $h [electronic resource] : $b 5 steps to creating customer value / $c J. Nicholas De Bonis, Eric Balinski & Phil Allen.
260 $a New York : $c c2003. $b McGraw-Hill,
300 $a xix, 244 p. : $b ill. ; $c 25 cm.
500 $a "American marketing association."
504 $a Includes bibliographical references (p. 231-233) and index.
505 0 $a The business world we have come to know. The view from Pentadigm's world -- Introduction to Pentadigm -- Step 1: discover- understand the customer -- Step 2: commit- commit to the customer -- Step 3: create- create customer value -- Step 4: assess- obtain customer feedback -- Step 5: improve- measure and improve value -- Managing Pentadigm -- Appendix 1: Pentadigm road maps -- Appendix 2: target customer value segment tracer -- Appendix 3: customer lifetime value (CLV) -- Appendix 4: Pentadigm competitive assessment -- Appendix 5: value commitment rating tool -- Appendix 6: developing customer value commitments that are real and superior -- Appendix 7: Pentadigm value-based marketing diagnostic.
533 $a Electronic reproduction. $b Boulder, Colo. : $c NetLibrary, $d 2003. $n Available via World Wide Web. $n Access may be limited to NetLibrary affiliated libraries.
650 $a Consumer satisfaction. $2 lcstt $3 578584
650 $a Customer services $x Management. $3 694192
650 $a Marketing $x Management. $3 559161
655 $a Electronic books. $2 lcsh $3 542853
700 $a Allen, Phil, $d 1953- $3 871890
700 $a Balinski, Eric W. $3 871891
710 $a NetLibrary, Inc. $3 542851
856 4 $3 Bibliographic record display $u http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=80493 $z An electronic book accessible through the World Wide Web; click for information
994 $a 92 $b AMF