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Information technology enabled global customer service

Record Type:	Electronic resources : Monograph/item
Title/Author:	Information technology enabled global customer service/ [edited by] Tapio Reponen.
other author:	Reponen, Tapio.
Published:	Hershey, PA :Idea Group Pub., : 2002.,
Description:	288 p.
Subject:	Customer services - Technological innovations -
Online resource:	https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=72746An electronic book accessible through the World Wide Web; click for information
ISBN:	1591400872 (electronic bk.)

Information technology enabled global customer service
Information technology enabled global customer service[electronic resource] /[edited by] Tapio Reponen. - Hershey, PA :Idea Group Pub.,2002. - 288 p.

Includes bibliographical references and index.

Electronic reproduction.
Boulder, Colo. :
NetLibrary,
2002.

Available via World Wide Web.

ISBN: 1591400872 (electronic bk.)Subjects--Topical Terms:

743331
Customer services
--Technological innovationsIndex Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: HF5415.5 / .I54 2002eb

Dewey Class. No.: 658.8/12/0285

Information technology enabled global customer service
LDR:01017nmm a2200253 a 45 001 752982
003 OCoLC
005 20080103
006 m d
007 cr cn-
008 250516s2002 pau sb 001 0 eng d
020 $a 1591400872 (electronic bk.)
035 $a ocm50984150
035 $a 752982
040 $a N $c N
049 $a AMFA
050 1 4 $a HF5415.5 $b .I54 2002eb
082 0 4 $a 658.8/12/0285 $2 21
245 0 0 $a Information technology enabled global customer service $h [electronic resource] / $c [edited by] Tapio Reponen.
260 $a Hershey, PA : $c 2002. $b Idea Group Pub.,
300 $a 288 p.
504 $a Includes bibliographical references and index.
533 $a Electronic reproduction. $b Boulder, Colo. : $c NetLibrary, $d 2002. $n Available via World Wide Web. $n Access may be limited to NetLibrary affiliated libraries.
650 $a Customer services $x Technological innovations $x Management. $3 743331
650 $a Electronic commerce. $3 576153
650 $a Information resources management. $3 582007
650 $a Information technology $x Management. $3 572739
650 $a International business enterprises $x Communication systems $x Management. $3 596460
650 $a Internet. $3 527226
650 $a Intranets (Computer networks) $3 743303
655 $a Electronic books. $2 lcsh $3 542853
700 $a Reponen, Tapio. $3 869147
710 $a NetLibrary, Inc. $3 542851
856 4 $3 Bibliographic record display $u https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=72746 $z An electronic book accessible through the World Wide Web; click for information
994 $a 92 $b AMF