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Achieving service excellence = strat...

Ford, Robert C. (1945-)

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Achieving service excellence = strategies for healthcare /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Achieving service excellence/ Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton.
其他題名:	strategies for healthcare /
作者:	Fottler, Myron D.
其他作者:	Ford, Robert C.
出版者:	Chicago, IL :Health Administration Press, : c2002.,
面頁冊數:	xxiii, 422 p. :ill. ;23 cm.
標題:	Customer relations. -
電子資源:	http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=72546An electronic book accessible through the World Wide Web; click for information
ISBN:	0585426392 (electronic bk.)

Achieving service excellence = strategies for healthcare /
Fottler, Myron D.

Achieving service excellencestrategies for healthcare /[electronic resource] :Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton. - Chicago, IL :Health Administration Press,c2002. - xxiii, 422 p. :ill. ;23 cm. - ACHE management series. - Management series (Ann Arbor, Mich.).

Includes bibliographical references.

Electronic reproduction.
Boulder, Colo. :
NetLibrary,
2002.

Available via World Wide Web.

ISBN: 0585426392 (electronic bk.)Subjects--Topical Terms:

578582
Customer relations.
Index Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: R727 / .F684 2002eb

Dewey Class. No.: 362.1/068

Achieving service excellence = strategies for healthcare /
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300 $a xxiii, 422 p. : $b ill. ; $c 23 cm.
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700 $a Heaton, Cherrill P. $3 725984
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