| 紀錄類型: |
書目-電子資源
: Monograph/item
|
| 正題名/作者: |
Business performance measurement/ edited by Andy Neely. |
| 其他題名: |
theory and practice / |
| 其他作者: |
Neely, A. D. |
| 出版者: |
Cambridge :Cambridge University Press, : 2002., |
| 面頁冊數: |
xiii, 366 p. :ill. ;26 cm. |
| 內容註: |
pt. 1. Performance measurement : functional analyses. Measuring performance : the accounting perspective / David Otley -- Measuring performance : the marketing perspective / Bruce Clark -- Measuring performance : the operations perspective/ Andy Neely and Rob Austin -- Finding performance : the new discipline in management / Marshall W. Meyer -- pt. 2. Performance measurement : theoretical foundations. A conceptual and operational delineation of performance/ Michel Lebas and Ken Euske -- When it should not work but does : anomalies of high performance / Rob Austin and Jody Hoffer Gittell -- Does pay for performance really motivate employees?/ Margit Osterloh and Bruno S. Frey -- Superior managers tolerance to dysfunctional behavior : a test / Clive Emmanuel -- pt. 3. Performance measurement : frameworks and methodologies. Performance measurement frameworks : a review/ Mike Kennerley and Andy Neely -- The critical few : first among equals as parameters of strategic effectiveness / Elspeth Murray and Peter Richardson -- Integrated performance measurements systems : structure and dynamics/ Umit Bititci, Allan Carrie, and Trevor Turner -- Why measurement initiatives succeed and fail : the impact of parent company initiatives / Mike Bourne and Andy Neely -- |
| 內容註: |
pt. 4. Performance measurement : practical applications. What really goes on in the name of benchmarking? / David Mayle ... [et al.] -- Measuring marketing performance : which way is up?/ Tim Ambler and Flora Kokkinaki -- Loosely coupled performance measurement systems / Thomas Ahrens and Chris Chapman -- Redefining government performance/ Ken Ogata and Rich Goodkey -- pt. 5. Performance measurement : specific measures. Customer satisfaction and business performance/ Kai Kristensen, Anne Martensen, and Lars Gr爽holdt -- Linking financial performance to employee and customer satisfaction / Andy Neely and Mohammed Al Najjar -- Measuring innovation performance/ Riitta Katila -- pt. 6. Performance measurement : emerging issues and trends. The future of performance measurement : measuring knowledge work / Rob Austin and Pat Larkey -- Measuring eBusiness performance / Andy Neely ... [et al.]. |
| 標題: |
Organizational effectiveness - Measurement. - |
| 電子資源: |
https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=112576An electronic book accessible through the World Wide Web; click for information |
| ISBN: |
0511041578 (electronic bk.) |