| Record Type: |
Electronic resources
: Monograph/item
|
| Title/Author: |
Understanding, managing, and implementing quality/ edited by Jiju Antony and David Preece. |
| Reminder of title: |
frameworks, techniques, and cases / |
| other author: |
Antony, Jiju. |
| Published: |
London ;Routledge, : 2002., |
| Description: |
xxii, 232 p. :ill. ;25 cm. |
| [NT 15003449]: |
Promoting a strategic approach to TQM using a case-based intelligent system / Andreas J. Frangou -- Self-assessment frameworks for business organizations / Ashok Kumar and Ceasar Douglas -- QFD : customer driven design of products and services/ Graeme Knowles -- Taguchi methods of experimental design for continuous improvement of process effectiveness and product quality / Jiju Antony -- Statistical process monitoring in the twenty-first century/ Michael Wood -- TQM in higher education institutions : a review and case application / Jaideep Motwani and Glenn Mazur -- Do customers know what is best for them? The use of SERVQUAL in UK policing/ Nick Capon and Vivien Mills -- Quality in the NHS : can we master the art of 'conversation'? / Harriet Jefferson -- Quality Management in public house retailing : a case study/ David Preece, Valerie Steven and Gordon Steven -- Changing supervisory relations at work : behind the success stories of Quality Management initiatives / Patrick Dawson. |
| Subject: |
Management. - |
| Online resource: |
https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=72296An electronic book accessible through the World Wide Web; click for information |
| ISBN: |
0203464087 (electronic bk.) |