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Call center handbook = the complete ...

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Call center handbook = the complete guide to starting, running and improving your call center /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Call center handbook/ Keith Dawson.
其他題名:	the complete guide to starting, running and improving your call center /
作者:	Dawson, Keith.
出版者:	New York :Telecom, : 1999.,
面頁冊數:	325 p. ;23 cm.
附註:	Includes resources (p. 259-325).
標題:	Call centers - Handbooks, manuals, etc. - Development -
電子資源:	http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=52674An electronic book accessible through the World Wide Web; click for information
ISBN:	1929629222 (electronic bk.)

Call center handbook = the complete guide to starting, running and improving your call center /
Dawson, Keith.

Call center handbookthe complete guide to starting, running and improving your call center /[electronic resource] :Keith Dawson. - 3rd ed. - New York :Telecom,1999. - 325 p. ;23 cm.

Includes resources (p. 259-325).

Electronic reproduction.
Boulder, Colo. :
NetLibrary,
2001.

Available via World Wide Web.

ISBN: 1929629222 (electronic bk.)Subjects--Topical Terms:

856328
Call centers
--Development--Handbooks, manuals, etc.Index Terms--Genre/Form:

542853
Electronic books.

Call center handbook = the complete guide to starting, running and improving your call center /
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020 $a 1929629222 (electronic bk.)
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100 $a Dawson, Keith. $3 809381
245 1 0 $a Call center handbook $h [electronic resource] : $b the complete guide to starting, running and improving your call center / $c Keith Dawson.
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300 $a 325 p. ; $c 23 cm.
500 $a Includes resources (p. 259-325).
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