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Call center handbook = the complete guide to starting, running and improving your call center /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Call center handbook/ Keith Dawson.
Reminder of title:	the complete guide to starting, running and improving your call center /
Author:	Dawson, Keith.
Published:	New York :Telecom, : 1999.,
Description:	325 p. ;23 cm.
Notes:	Includes resources (p. 259-325).
Subject:	Call centers - Handbooks, manuals, etc. - Development -
Online resource:	https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=52674An electronic book accessible through the World Wide Web; click for information
ISBN:	1929629222 (electronic bk.)

Call center handbook = the complete guide to starting, running and improving your call center /
Dawson, Keith.

Call center handbookthe complete guide to starting, running and improving your call center /[electronic resource] :Keith Dawson. - 3rd ed. - New York :Telecom,1999. - 325 p. ;23 cm.

Includes resources (p. 259-325).

Electronic reproduction.
Boulder, Colo. :
NetLibrary,
2001.

Available via World Wide Web.

ISBN: 1929629222 (electronic bk.)Subjects--Topical Terms:

856328
Call centers
--Development--Handbooks, manuals, etc.Index Terms--Genre/Form:

542853
Electronic books.

Call center handbook = the complete guide to starting, running and improving your call center /
LDR:01033cmm a2200253 a 45 001 745985
003 OCoLC
005 20071227
006 m u
007 cr cn-
008 250516s1999 nyu sbf 000 0 eng d
020 $a 1929629222 (electronic bk.)
035 $a ocm47008779
035 $a 745985
040 $a N $c N $d OCLCQ
049 $a AMFA
100 $a Dawson, Keith. $3 809381
245 1 0 $a Call center handbook $h [electronic resource] : $b the complete guide to starting, running and improving your call center / $c Keith Dawson.
250 $a 3rd ed.
260 $a New York : $c 1999. $b Telecom,
300 $a 325 p. ; $c 23 cm.
500 $a Includes resources (p. 259-325).
533 $a Electronic reproduction. $b Boulder, Colo. : $c NetLibrary, $d 2001. $n Available via World Wide Web. $n Access may be limited to NetLibrary affiliated libraries.
650 $a Call centers $x Development $x Evaluation $v Handbooks, manuals, etc. $3 856328
650 $a Call centers $x Development $x Management $v Handbooks, manuals, etc. $3 856329
655 $a Electronic books. $2 lcsh $3 542853
710 $a NetLibrary, Inc. $3 542851
776 1 $c Original $z 1578200474
856 4 $3 Bibliographic record display $u https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=52674 $z An electronic book accessible through the World Wide Web; click for information
994 $a 92 $b AMF