| Record Type: |
Electronic resources
: Monograph/item
|
| Title/Author: |
How to click with everyone every time/ David A. Rich. |
| Author: |
Rich, David |
| Published: |
New York :McGraw-Hill, : c2004., |
| Description: |
xv, 154 p. ;23 cm. |
| Notes: |
Includes index. |
| [NT 15003449]: |
The missing link -- The case for contagions -- Contagious principle #1: confidence -- Contagious principle #2: curiosity -- Contagious principle #3: connectedness -- Contagious principle #4: commitment -- Contagious principle #5: conviction -- Contagious principle #6: cheerfulness -- Contagious principle #7: courage -- Contagious principle #8: competency -- Contagious principle #9: compassion -- Contagious principle #10: contentment -- Putting it all together: congruency -- Can a business be contagious? |
| Subject: |
Customer relations. - |
| Online resource: |
https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=135293An electronic book accessible through the World Wide Web; click for information |
| ISBN: |
0071457267 (electronic bk.) |