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  • How to click with everyone every time
  • Record Type: Electronic resources : Monograph/item
    Title/Author: How to click with everyone every time/ David A. Rich.
    Author: Rich, David
    Published: New York :McGraw-Hill, : c2004.,
    Description: xv, 154 p. ;23 cm.
    Notes: Includes index.
    [NT 15003449]: The missing link -- The case for contagions -- Contagious principle #1: confidence -- Contagious principle #2: curiosity -- Contagious principle #3: connectedness -- Contagious principle #4: commitment -- Contagious principle #5: conviction -- Contagious principle #6: cheerfulness -- Contagious principle #7: courage -- Contagious principle #8: competency -- Contagious principle #9: compassion -- Contagious principle #10: contentment -- Putting it all together: congruency -- Can a business be contagious?
    Subject: Customer relations. -
    Online resource: https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=135293An electronic book accessible through the World Wide Web; click for information
    ISBN: 0071457267 (electronic bk.)
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