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Your client's story : = know your cl...
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Anthony, Mitch.
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Your client's story : = know your clients and the rest will follow /
紀錄類型:
書目-語言資料,印刷品 : Monograph/item
正題名/作者:
Your client's story :/ Scott West and Mitch Anthony.
其他題名:
know your clients and the rest will follow /
作者:
West, Scott,
其他作者:
Anthony, Mitch.
出版者:
Chicago :Dearborn Trade Pub., : c2005.,
面頁冊數:
xi, 239 p. :ill. ;24 cm.
附註:
Includes bibliographical references (p. 195-200) and index.
內容註:
Introduction the end of the process as we know it -- The recovery of discovery -- The magnetic power of curiosity -- Six degrees of separation: how you can connect with anyone...anywhere -- Why we can't resist a great question: 11 reasons to stop telling and start asking -- Interested not interesting: find out what makes each client unique -- The question is the answer: moving from monologues to dialogues -- Merging the quantitative and the qualitative -- Part II Questions about life -- Where your client has been: mastering the historical inquiry -- The experience inquiry -- Where your client is: mastering the transitions inquiry -- How your client got there: mastering the principles inquiry -- Where your client wants to be: mastering the goals inquiry -- Part III Intelligent inquiries for building your business -- They mean business: dialogues with the small business owner -- The new retirement dialogue -- The paycheck for life dialogue -- The venture philanthropy dialogue -- The mature dialogue: the legacy dialogue.
標題:
Customer relations. -
電子資源:
http://www.loc.gov/catdir/toc/ecip058/2005004959.htmlhttp://www.loc.gov/catdir/toc/ecip058/2005004959.html
電子資源:
http://www.loc.gov/catdir/enhancements/fy0708/2005004959-d.htmlhttp://www.loc.gov/catdir/enhancements/fy0708/2005004959-d.html
ISBN:
0793195705 (hbk.) :
Your client's story : = know your clients and the rest will follow /
West, Scott,1959-.
Your client's story :
know your clients and the rest will follow /Scott West and Mitch Anthony. - Chicago :Dearborn Trade Pub.,c2005. - xi, 239 p. :ill. ;24 cm.
Includes bibliographical references (p. 195-200) and index.
Introduction the end of the process as we know it -- The recovery of discovery -- The magnetic power of curiosity -- Six degrees of separation: how you can connect with anyone...anywhere -- Why we can't resist a great question: 11 reasons to stop telling and start asking -- Interested not interesting: find out what makes each client unique -- The question is the answer: moving from monologues to dialogues -- Merging the quantitative and the qualitative -- Part II Questions about life -- Where your client has been: mastering the historical inquiry -- The experience inquiry -- Where your client is: mastering the transitions inquiry -- How your client got there: mastering the principles inquiry -- Where your client wants to be: mastering the goals inquiry -- Part III Intelligent inquiries for building your business -- They mean business: dialogues with the small business owner -- The new retirement dialogue -- The paycheck for life dialogue -- The venture philanthropy dialogue -- The mature dialogue: the legacy dialogue.
ISBN: 0793195705 (hbk.) :NT872
LCCN: 2005004959Subjects--Topical Terms:
578582
Customer relations.
LC Class. No.: HG179.5 / .W47 2005
Dewey Class. No.: 332.6/2
Your client's story : = know your clients and the rest will follow /
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