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From humble beginnings to admired en...

Barrett, Colleen.

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From humble beginnings to admired enterprise = what drives phenomenal success? /

紀錄類型:	書目-投影資料、錄影資料、電影片 : Monograph/item
正題名/作者:	From humble beginnings to admired enterprise/ Director, Gordon Gurley.
其他題名:	what drives phenomenal success? /
其他題名:	What drives phenomenal success?
其他作者:	Barrett, Colleen.
出版者:	[Stanford, CA] :Stanford Video ; : c2007.,
面頁冊數:	1 videodisc (50 min.) :sd., col. ;4 3/4 in.
標題:	Airlines - Management. - United States -

From humble beginnings to admired enterprise = what drives phenomenal success? /
From humble beginnings to admired enterprisewhat drives phenomenal success? /[videorecording] : : Container title:What drives phenomenal success?Director, Gordon Gurley. - [Stanford, CA] :Stanford Video ;c2007. - 1 videodisc (50 min.) :sd., col. ;4 3/4 in. - Stanford executive briefings. - Stanford executive briefings (Unnumbered).

Lecturer, Colleen Barrett.

Taped live May 9, 2007 at Stanford University.

"Colleen Barrett explains the success of Southwest Airlines in simple terms: a customer focus that is not just a program or policy, but a way of life. In an industry that must constantly balance cost against people, Barrett believes that not focusing on the people values will make dollars irrelevant. She explains that employee satisfaction is the starting point for customer satisfaction, and describes a hiring process that selects on individual attitudes, sets expectations, and empowers employees from the beginning to do the right thing and make day-to-day decisions that connect with customers."--Container.

DVD.

Subjects--Corporate Names:

817159
Southwest Airlines Co.
Subjects--Topical Terms:

817160
Airlines
--Management.--United StatesIndex Terms--Genre/Form:

817161
Educational videos.

LC Class. No.: HE9803.S68 / F76 2007x

From humble beginnings to admired enterprise = what drives phenomenal success? /
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035 $a BM-VDW-97-01
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050 4 $a HE9803.S68 $b F76 2007x
245 0 0 $a From humble beginnings to admired enterprise $h [videorecording] : $b what drives phenomenal success? / $c Director, Gordon Gurley.
246 1 $i Container title: $a What drives phenomenal success?
260 $a [Stanford, CA] : $a Mill Valley, CA : $c c2007. $b Stanford Video ; $b Kantola Productions,
300 $a 1 videodisc (50 min.) : $b sd., col. ; $c 4 3/4 in.
490 1 $a Stanford executive briefings
511 0 $a Lecturer, Colleen Barrett.
518 $a Taped live May 9, 2007 at Stanford University.
520 $a "Colleen Barrett explains the success of Southwest Airlines in simple terms: a customer focus that is not just a program or policy, but a way of life. In an industry that must constantly balance cost against people, Barrett believes that not focusing on the people values will make dollars irrelevant. She explains that employee satisfaction is the starting point for customer satisfaction, and describes a hiring process that selects on individual attitudes, sets expectations, and empowers employees from the beginning to do the right thing and make day-to-day decisions that connect with customers."--Container.
538 $a DVD.
610 $a Southwest Airlines Co. $3 817159
650 $a Airlines $z United States $x Management. $3 817160
655 $a Educational videos. $3 817161
700 $a Barrett, Colleen. $3 817158
700 $a Gurley, Gordon. $3 754758
710 $a Kantola Productions. $3 754747
710 $a Stanford Video. $3 754761
830 $a Stanford executive briefings (Unnumbered) $3 727151