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Lean Six Sigma for service = how to ...

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Lean Six Sigma for service = how to use Lean Speed and Six Sigma Quality to improve services and transactions /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Lean Six Sigma for service/ Michael L. George.
其他題名:	how to use Lean Speed and Six Sigma Quality to improve services and transactions /
作者:	George, Michael L.
出版者:	New York ;McGraw-Hill, : c2003.,
面頁冊數:	xiv, 386 p. :ill.
附註:	Includes index.
內容註:	Using Lean Six Sigma for strategic advantage in service. The ROI of Lean Six Sigma for services -- Getting faster to get better (why you need both Lean and Six Sigma) -- Success story #1 Lockheed Martin -- Seeing services through your customers' eyes -- Success story #2 Bank One -- Executing corporate strategy with Lean Six Sigma -- Success story #3 City of Fort Wayne, Indiana -- The value in conquering complexity -- Success story #4 Stanford Hospital and Clinics. Deploying Lean Six Sigma in service organizations. Phase 1: Readiness assessment -- Phase 2: Engagement (creating pull) -- Phase 3: Mobilization -- Phase 4: Performance & control. Improving services. Service process challenges -- Using DMAIC to improve service processes -- First wave service projects -- Raising the stakes in service process improvement -- Designing world-class services (design for Lean Six Sigma).
標題:	Quality control - Statistical methods. -
電子資源:	http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=100671An electronic book accessible through the World Wide Web; click for information
ISBN:	0071436359 (electronic bk.)

Lean Six Sigma for service = how to use Lean Speed and Six Sigma Quality to improve services and transactions /
George, Michael L.

Lean Six Sigma for servicehow to use Lean Speed and Six Sigma Quality to improve services and transactions /[electronic resource] :Michael L. George. - New York ;McGraw-Hill,c2003. - xiv, 386 p. :ill.

Includes index.

Using Lean Six Sigma for strategic advantage in service. The ROI of Lean Six Sigma for services -- Getting faster to get better (why you need both Lean and Six Sigma) -- Success story #1 Lockheed Martin -- Seeing services through your customers' eyes -- Success story #2 Bank One -- Executing corporate strategy with Lean Six Sigma -- Success story #3 City of Fort Wayne, Indiana -- The value in conquering complexity -- Success story #4 Stanford Hospital and Clinics. Deploying Lean Six Sigma in service organizations. Phase 1: Readiness assessment -- Phase 2: Engagement (creating pull) -- Phase 3: Mobilization -- Phase 4: Performance & control. Improving services. Service process challenges -- Using DMAIC to improve service processes -- First wave service projects -- Raising the stakes in service process improvement -- Designing world-class services (design for Lean Six Sigma).

Electronic reproduction.
Boulder, Colo. :
NetLibrary,
2003.

Available via World Wide Web.

ISBN: 0071436359 (electronic bk.)Subjects--Topical Terms:

556395
Quality control
--Statistical methods.Index Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: TS156 / .G474 2003eb

Dewey Class. No.: 658.5620151

Lean Six Sigma for service = how to use Lean Speed and Six Sigma Quality to improve services and transactions /
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