| Record Type: |
Electronic resources
: Monograph/item
|
| Title/Author: |
Lean Six Sigma for service/ Michael L. George. |
| Reminder of title: |
how to use Lean Speed and Six Sigma Quality to improve services and transactions / |
| Author: |
George, Michael L. |
| Published: |
New York ;McGraw-Hill, : c2003., |
| Description: |
xiv, 386 p. :ill. |
| Notes: |
Includes index. |
| [NT 15003449]: |
Using Lean Six Sigma for strategic advantage in service. The ROI of Lean Six Sigma for services -- Getting faster to get better (why you need both Lean and Six Sigma) -- Success story #1 Lockheed Martin -- Seeing services through your customers' eyes -- Success story #2 Bank One -- Executing corporate strategy with Lean Six Sigma -- Success story #3 City of Fort Wayne, Indiana -- The value in conquering complexity -- Success story #4 Stanford Hospital and Clinics. Deploying Lean Six Sigma in service organizations. Phase 1: Readiness assessment -- Phase 2: Engagement (creating pull) -- Phase 3: Mobilization -- Phase 4: Performance & control. Improving services. Service process challenges -- Using DMAIC to improve service processes -- First wave service projects -- Raising the stakes in service process improvement -- Designing world-class services (design for Lean Six Sigma). |
| Subject: |
Quality control - Statistical methods. - |
| Online resource: |
https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=100671An electronic book accessible through the World Wide Web; click for information |
| ISBN: |
0071436359 (electronic bk.) |