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The call center dictionary = the complete guide to call center & help desk technology and operations /

Record Type:	Electronic resources : Monograph/item
Title/Author:	The call center dictionary/ by Madelne Bodin and Keith Dawson.
Reminder of title:	the complete guide to call center & help desk technology and operations /
Author:	Bodin, Madeline.
other author:	Dawson, Keith.
Published:	New York :Telecom Library, : c1999.,
Description:	277 p. ;23 cm.
Subject:	Consumer satisfaction - Dictionaries. - Call centers -
Online resource:	https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=51887An electronic book accessible through the World Wide Web; click for information
ISBN:	1929629249 (electronic bk.)

The call center dictionary = the complete guide to call center & help desk technology and operations /
Bodin, Madeline.

The call center dictionarythe complete guide to call center & help desk technology and operations /[electronic resource] :by Madelne Bodin and Keith Dawson. - 2nd ed. - New York :Telecom Library,c1999. - 277 p. ;23 cm.

Electronic reproduction.
Boulder, Colo. :
NetLibrary,
2001.

Available via World Wide Web.

ISBN: 1929629249 (electronic bk.)Subjects--Topical Terms:

809560
Consumer satisfaction
--Call centers--Dictionaries.Index Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: HF5415.5 / .B63 1999eb

Dewey Class. No.: 658.8/12

The call center dictionary = the complete guide to call center & help desk technology and operations /
LDR:01076cmm a2200265 a 45 001 725676
003 OCoLC
005 20070711
006 m u
007 cr cn-
008 250516s1999 nyu sd 000 0 eng d
020 $a 1929629249 (electronic bk.)
035 $a ocm47008764
035 $a 725676
040 $a N $c N $d OCLCQ
049 $a AMFA
050 1 4 $a HF5415.5 $b .B63 1999eb
082 1 4 $a 658.8/12
100 $a Bodin, Madeline. $3 809559
245 1 4 $a The call center dictionary $h [electronic resource] : $b the complete guide to call center & help desk technology and operations / $c by Madelne Bodin and Keith Dawson.
250 $a 2nd ed.
260 $a New York : $c c1999. $b Telecom Library,
300 $a 277 p. ; $c 23 cm.
533 $a Electronic reproduction. $b Boulder, Colo. : $c NetLibrary, $d 2001. $n Available via World Wide Web. $n Access may be limited to NetLibrary affiliated libraries.
650 $a Consumer satisfaction $x Call centers $v Dictionaries. $3 809560
650 $a Customer services $x Evaluation $x Call centers $v Dictionaries. $3 809561
650 $a Customer services $x Management $x Call centers. $3 809383
655 $a Electronic books. $2 lcsh $3 542853
700 $a Dawson, Keith. $3 809381
710 $a NetLibrary, Inc. $3 542851
776 1 $c Original $z 1578200431
856 4 $3 Bibliographic record display $u https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=51887 $z An electronic book accessible through the World Wide Web; click for information
994 $a 92 $b AMF