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Call center savvy = how to position your call center for the business challenges of the 21st century /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Call center savvy/ by Keith Dawson.
Reminder of title:	how to position your call center for the business challenges of the 21st century /
Author:	Dawson, Keith.
Published:	New York :Telecom Library, : c1999.,
Description:	208 p. ;23 cm.
Subject:	Consumer satisfaction. -
Online resource:	https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=51886An electronic book accessible through the World Wide Web; click for information
ISBN:	192962980X (electronic bk.)

Call center savvy = how to position your call center for the business challenges of the 21st century /
Dawson, Keith.

Call center savvyhow to position your call center for the business challenges of the 21st century /[electronic resource] :by Keith Dawson. - New York :Telecom Library,c1999. - 208 p. ;23 cm.

Electronic reproduction.
Boulder, Colo. :
NetLibrary,
2001.

Available via World Wide Web.

ISBN: 192962980X (electronic bk.)Subjects--Topical Terms:

578584
Consumer satisfaction.
Index Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: HF5415.5 / .D39 1999eb

Dewey Class. No.: 658.8/12

Call center savvy = how to position your call center for the business challenges of the 21st century /
LDR:01039cmm a2200253 a 45 001 725570
003 OCoLC
005 20070711
006 m u
007 cr cn-
008 250516s1999 nyu s 000 0 eng d
020 $a 192962980X (electronic bk.)
035 $a ocm45844493
035 $a 725570
040 $a N $c N $d OCL $d OCLCQ
049 $a AMFA
050 1 4 $a HF5415.5 $b .D39 1999eb
082 1 4 $a 658.8/12
100 $a Dawson, Keith. $3 809381
245 1 0 $a Call center savvy $h [electronic resource] : $b how to position your call center for the business challenges of the 21st century / $c by Keith Dawson.
260 $a New York : $c c1999. $b Telecom Library,
300 $a 208 p. ; $c 23 cm.
533 $a Electronic reproduction. $b Boulder, Colo. : $c NetLibrary, $d 2001. $n Available via World Wide Web. $n Access may be limited to NetLibrary affiliated libraries.
650 $a Consumer satisfaction. $2 lcstt $3 578584
650 $a Customer services $x Evaluation $x Call centers. $3 809382
650 $a Customer services $x Management $x Call centers. $3 809383
655 $a Electronic books. $2 lcsh $3 542853
710 $a NetLibrary, Inc. $3 542851
776 1 $c Original $z 1578200504
856 4 $3 Bibliographic record display $u https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=51886 $z An electronic book accessible through the World Wide Web; click for information
994 $a 92 $b AMF