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Measure what matters to customers : ...

Baker, Ronald J. (1962-)

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Measure what matters to customers : = using key predictive indicators /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Measure what matters to customers :/ Ronald J. Baker.
Reminder of title:	using key predictive indicators /
Author:	Baker, Ronald J.
Published:	Hoboken, N.J. :Wiley, : c2006.,
Description:	xxii, 186 p. :ill. ;24 cm.
[NT 15003449]:	The canary in the coal mine -- The economy of mind -- The old business equation -- The new business equation -- Pantometrists : counting for the sake of counting -- The gospel of efficiency -- All learning starts with theory -- Constructing a theory -- Pantometry versus theory -- Measures that matter -- Developing KPIs for your company -- Increasing knowledge worker effectiveness -- Managing by results versus managing by means -- Human capital, not cattle -- The moral hazards of measurements -- The dreamers versus the pantometrists.
Subject:	Intellectual capital. -
Online resource:	http://www.loc.gov/catdir/toc/ecip0613/2006014055.htmlhttp://www.loc.gov/catdir/toc/ecip0613/2006014055.html
ISBN:	0471752940 :

Measure what matters to customers : = using key predictive indicators /
Baker, Ronald J.1962-

Measure what matters to customers :using key predictive indicators /Ronald J. Baker. - Hoboken, N.J. :Wiley,c2006. - xxii, 186 p. :ill. ;24 cm.

Includes bibliographical references (p. 163-169) and index.

The canary in the coal mine -- The economy of mind -- The old business equation -- The new business equation -- Pantometrists : counting for the sake of counting -- The gospel of efficiency -- All learning starts with theory -- Constructing a theory -- Pantometry versus theory -- Measures that matter -- Developing KPIs for your company -- Increasing knowledge worker effectiveness -- Managing by results versus managing by means -- Human capital, not cattle -- The moral hazards of measurements -- The dreamers versus the pantometrists.

ISBN: 0471752940 :US45.00

LCCN: 2006014055

Nat. Bib. No.: GBA662326bnbSubjects--Topical Terms:

563683
Intellectual capital.

LC Class. No.: HD53 / .B353 2006

Dewey Class. No.: 658.4/038

Measure what matters to customers : = using key predictive indicators /
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010 $a 2006014055
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020 $a 0471752940 : $c US45.00
020 $a 9780471752943
035 $a (OCoLC)68786660 $z (OCoLC)70671753 $z (OCoLC)85029884
035 $a (OCoLC)ocm68786660
035 $a bmw96000015
040 $a DLC $c DLC $d BAKER $d UKM $d C#P $d YDXCP $d BTCTA $d YUS $d DLC
042 $a pcc
050 0 0 $a HD53 $b .B353 2006
082 0 0 $a 658.4/038 $2 22
100 $a Baker, Ronald J. $q (Ronald Joseph), $d 1962- $3 805828
245 1 0 $a Measure what matters to customers : $b using key predictive indicators / $c Ronald J. Baker.
260 $a Hoboken, N.J. : $c c2006. $b Wiley,
300 $a xxii, 186 p. : $b ill. ; $c 24 cm.
504 $a Includes bibliographical references (p. 163-169) and index.
505 0 $a The canary in the coal mine -- The economy of mind -- The old business equation -- The new business equation -- Pantometrists : counting for the sake of counting -- The gospel of efficiency -- All learning starts with theory -- Constructing a theory -- Pantometry versus theory -- Measures that matter -- Developing KPIs for your company -- Increasing knowledge worker effectiveness -- Managing by results versus managing by means -- Human capital, not cattle -- The moral hazards of measurements -- The dreamers versus the pantometrists.
650 $a Intellectual capital. $3 563683
650 $a Knowledge management. $3 563681
650 $a Success in business. $3 522119
856 4 1 $3 Table of contents only $u http://www.loc.gov/catdir/toc/ecip0613/2006014055.html $z http://www.loc.gov/catdir/toc/ecip0613/2006014055.html