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CallCenter management by the numbers

Record Type:	Electronic resources : Monograph/item
Title/Author:	CallCenter management by the numbers/ Jon Anton, with the assistance of Jodie Monger and Debra Perkins.
remainder title:	Call center management.
Author:	Anton, Jon.
other author:	Monger, Jodie.
Published:	West Lafayette, Ind. :Ichor Business Books, : 1997.,
Description:	101 p. :ill. ;28 cm.
Subject:	Consumer satisfaction. -
Online resource:	https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=7800An electronic book accessible through the World Wide Web; click for information
ISBN:	058508775X (electronic bk.)

CallCenter management by the numbers
Anton, Jon.

CallCenter management by the numbers[electronic resource] /Call center management.Jon Anton, with the assistance of Jodie Monger and Debra Perkins. - 1st Ichor Business Books ed. - West Lafayette, Ind. :Ichor Business Books,1997. - 101 p. :ill. ;28 cm. - Customer access management.. - Customer access management..

Includes bibliographical references (p. 101).

Electronic reproduction.
Boulder, Colo. :
NetLibrary,
2000.

Available via World Wide Web.

ISBN: 058508775X (electronic bk.)Subjects--Topical Terms:

578584
Consumer satisfaction.
Index Terms--Genre/Form:

542853
Electronic books.

CallCenter management by the numbers
LDR:01169cmm a2200277 a 45 001 716653
003 OCoLC
005 20070624
006 m u
007 cr cn-
008 250516s1997 inua sb 000 0 eng d
020 $a 058508775X (electronic bk.)
035 $a ocm45732446
035 $a 716653
040 $a N $c N $d OCL $d OCLCQ
049 $a AMFA
100 $a Anton, Jon. $3 743306
245 1 0 $a CallCenter management by the numbers $h [electronic resource] / $c Jon Anton, with the assistance of Jodie Monger and Debra Perkins.
246 3 $a Call center management.
250 $a 1st Ichor Business Books ed.
260 $a West Lafayette, Ind. : $c 1997. $b Ichor Business Books,
300 $a 101 p. : $b ill. ; $c 28 cm.
490 1 $a Customer access management.
504 $a Includes bibliographical references (p. 101).
533 $a Electronic reproduction. $b Boulder, Colo. : $c NetLibrary, $d 2000. $n Available via World Wide Web. $n Access may be limited to NetLibrary affiliated libraries.
650 $a Consumer satisfaction. $2 lcstt $3 578584
650 $a Customer services $x Evaluation. $3 754825
650 $a Customer services $x Management. $3 694192
655 $a Electronic books. $2 lcsh $3 542853
700 $a Monger, Jodie. $3 786996
700 $a Perkins, Debra Sue, $d 1951- $3 786997
710 $a NetLibrary, Inc. $3 542851
776 1 $c Original $z 1557531129
830 $a Customer access management. $3 786998
856 4 $3 Bibliographic record display $u https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=7800 $z An electronic book accessible through the World Wide Web; click for information
994 $a 92 $b AMF