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Service productivity management : = ...

Zhu, Joe, (1968-)

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Service productivity management : = improving service performance using Data Envelopment Analysis (DEA) /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Service productivity management :/ H. David Sherman, Joe Zhu.
Reminder of title:	improving service performance using Data Envelopment Analysis (DEA) /
Author:	Sherman, H. David.
other author:	Zhu, Joe,
Published:	New York :Springer, : c2006.,
Description:	xxii, 328 p. :ill. ;25 cm. +1 CD-ROM (4 3/4 in.)
Notes:	"Includes DEAFrontier software."
Subject:	Data envelopment analysis. -
ISBN:	0387332111 :

Service productivity management : = improving service performance using Data Envelopment Analysis (DEA) /
Sherman, H. David.

Service productivity management :improving service performance using Data Envelopment Analysis (DEA) /H. David Sherman, Joe Zhu. - New York :Springer,c2006. - xxii, 328 p. :ill. ;25 cm. +1 CD-ROM (4 3/4 in.)

"Includes DEAFrontier software."

Includes bibliographical references (p. [309]-318) and index.

ISBN: 0387332111 :EUR79.95Subjects--Topical Terms:

630049
Data envelopment analysis.

Service productivity management : = improving service performance using Data Envelopment Analysis (DEA) /
LDR:00687nam a2200181 a 45 001 714140
005 20070904
008 070320s2006 nyua b 001 0 eng d
020 $a 0387332111 : $c EUR79.95
020 $a 0387332316 (e-book)
020 $a 9780387332116
020 $a 9780387332314 (e-book)
035 $a ibw95000047
040 $a NDHU $c NDHU $d NDHU
100 $a Sherman, H. David. $3 782541
245 1 0 $a Service productivity management : $b improving service performance using Data Envelopment Analysis (DEA) / $c H. David Sherman, Joe Zhu.
260 $a New York : $c c2006. $b Springer,
300 $a xxii, 328 p. : $b ill. ; $c 25 cm. + $e 1 CD-ROM (4 3/4 in.)
500 $a "Includes DEAFrontier software."
504 $a Includes bibliographical references (p. [309]-318) and index.
650 $a Data envelopment analysis. $3 630049
650 $a Service industries $x Labor productivity. $3 659711
700 $a Zhu, Joe, $d 1968- $3 756897