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Secret service : = hidden systems th...
~
DiJulius, John R., (1964-.)
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Secret service : = hidden systems that deliver unforgettable customer service /
Record Type:
Language materials, printed : Monograph/item
Title/Author:
Secret service :/ John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson.
Reminder of title:
hidden systems that deliver unforgettable customer service /
Author:
DiJulius, John R.,
Published:
New York :AMACOM, : c2003.,
Description:
xix, 172 p. :ill. ;23 cm.
Notes:
Includes index.
[NT 15003449]:
Secret service systems : creating behind-the-scenes systems -- Secret service at work : implementing secret service systems -- Your front line is your bottom line : the value of your front-line people -- What are we really selling? : making it an experience -- Drilling for oil, in your own backyard : marketing to go deeper with your existing customers -- Creating passionate team members : creating a great corporate culture -- An opportunity to be a hero : turning customer complaints into positive experiences -- Enhancing the quality of lives around us : giving back -- E-nough : getting back to the face-to-face relationships.
Subject:
Consumer satisfaction. -
ISBN:
0814471714 (pbk.) :
Secret service : = hidden systems that deliver unforgettable customer service /
DiJulius, John R.,1964-.
Secret service :
hidden systems that deliver unforgettable customer service /John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson. - New York :AMACOM,c2003. - xix, 172 p. :ill. ;23 cm.
Includes index.
Secret service systems : creating behind-the-scenes systems -- Secret service at work : implementing secret service systems -- Your front line is your bottom line : the value of your front-line people -- What are we really selling? : making it an experience -- Drilling for oil, in your own backyard : marketing to go deeper with your existing customers -- Creating passionate team members : creating a great corporate culture -- An opportunity to be a hero : turning customer complaints into positive experiences -- Enhancing the quality of lives around us : giving back -- E-nough : getting back to the face-to-face relationships.
ISBN: 0814471714 (pbk.) :US17.95
LCCN: 2002014953Subjects--Topical Terms:
578584
Consumer satisfaction.
LC Class. No.: HF5415.5 / .D558 2003
Dewey Class. No.: 658.8/12
Secret service : = hidden systems that deliver unforgettable customer service /
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hidden systems that deliver unforgettable customer service /
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John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson.
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657636
based on 0 review(s)
Location:
ALL
六樓西文書區HC-Z(6F Western Language Books)
Year:
Volume Number:
Items
1 records • Pages 1 •
1
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W0054019
六樓西文書區HC-Z(6F Western Language Books)
01.外借(書)_YB
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HF5415.5 D558 2003
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1 records • Pages 1 •
1
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