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The loyalty effect : = the hidden fo...

Teal, Thomas, (1937-.)

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The loyalty effect : = the hidden force behind growth, profits, and lasting value /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	The loyalty effect :/ Frederick F. Reichheld with Thomas Teal.
Reminder of title:	the hidden force behind growth, profits, and lasting value /
Author:	Reichheld, Frederick F.
other author:	Teal, Thomas,
Published:	Boston, Mass. :Harvard Business School Press, : 2001.,
Description:	xviii, 323 p. :ill. ;24 cm.
Subject:	Consumer satisfaction. -
ISBN:	0875844480

The loyalty effect : = the hidden force behind growth, profits, and lasting value /
Reichheld, Frederick F.

The loyalty effect :the hidden force behind growth, profits, and lasting value /Frederick F. Reichheld with Thomas Teal. - Boston, Mass. :Harvard Business School Press,2001. - xviii, 323 p. :ill. ;24 cm.

Includes bibliographical references and index.

ISBN: 0875844480

LCCN: 2002284001Subjects--Topical Terms:

578584
Consumer satisfaction.

LC Class. No.: HF5415.5 / .R438 2001

Dewey Class. No.: 658.4

The loyalty effect : = the hidden force behind growth, profits, and lasting value /
LDR:00611pam a2200181 a 45 001 712315
005 20070410
008 070312s2001 maua b 001 0 eng
010 $a 2002284001
020 $a 0875844480
020 $a 1578516870 (pbk.) : $c US16.95
035 $a IB95T0265
040 $a DLC $c DLC $d DLC
050 0 0 $a HF5415.5 $b .R438 2001
082 0 0 $a 658.4 $2 21
100 $a Reichheld, Frederick F. $3 729881
245 1 4 $a The loyalty effect : $b the hidden force behind growth, profits, and lasting value / $c Frederick F. Reichheld with Thomas Teal.
260 $a Boston, Mass. : $c 2001. $b Harvard Business School Press,
300 $a xviii, 323 p. : $b ill. ; $c 24 cm.
504 $a Includes bibliographical references and index.
650 $a Consumer satisfaction. $2 lcstt $3 578584
650 $a Customer relations. $3 578582
650 $a Job satisfaction. $3 591608
650 $a Labor productivity. $3 591609
650 $a Loyalty. $3 682646
700 $a Teal, Thomas, $d 1937-. $3 779370