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Best face forward : = why companies ...

Jaworski, Bernard J.

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Best face forward : = why companies must improve their service interfaces with customers /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Best face forward :/ Jeffrey F. Rayport, Bernard J. Jaworski.
Reminder of title:	why companies must improve their service interfaces with customers /
Author:	Rayport, Jeffrey F.
other author:	Jaworski, Bernard J.
Published:	Boston, Mass. :Harvard Business School Press, : c2005.,
Description:	xxi, 262 p. :ill. ;25 cm.
[NT 15003449]:	Interface as the next frontier of competitive advantage -- The interface imperative -- The front-office revolution -- What people do best -- What machines do best -- Putting the amalgam of people and machines to work -- Managing interface systems -- The interface audit.
Subject:	Competition. -
Online resource:	http://www.loc.gov/catdir/toc/ecip0414/2004002104.htmlhttp://www.loc.gov/catdir/toc/ecip0414/2004002104.html
ISBN:	0875848672 :

Best face forward : = why companies must improve their service interfaces with customers /
Rayport, Jeffrey F.

Best face forward :why companies must improve their service interfaces with customers /Jeffrey F. Rayport, Bernard J. Jaworski. - Boston, Mass. :Harvard Business School Press,c2005. - xxi, 262 p. :ill. ;25 cm.

Includes bibliographical references ([229]-247) and index.

Interface as the next frontier of competitive advantage -- The interface imperative -- The front-office revolution -- What people do best -- What machines do best -- Putting the amalgam of people and machines to work -- Managing interface systems -- The interface audit.

ISBN: 0875848672 :US29.95

LCCN: 2004002104Subjects--Topical Terms:

537031
Competition.

LC Class. No.: HF5415.5 / .R393 2005

Dewey Class. No.: 658.8/12

Best face forward : = why companies must improve their service interfaces with customers /
LDR:01032pam a2200193 a 45 001 712187
005 20070411
008 070312s2005 maua b 001 0 eng
010 $a 2004002104
020 $a 0875848672 : $c US29.95
035 $a IB95T0115
040 $a DLC $c DLC $d DLC
050 0 0 $a HF5415.5 $b .R393 2005
082 0 0 $a 658.8/12 $2 22
100 $a Rayport, Jeffrey F. $3 779243
245 1 0 $a Best face forward : $b why companies must improve their service interfaces with customers / $c Jeffrey F. Rayport, Bernard J. Jaworski.
260 $a Boston, Mass. : $c c2005. $b Harvard Business School Press,
300 $a xxi, 262 p. : $b ill. ; $c 25 cm.
504 $a Includes bibliographical references ([229]-247) and index.
505 0 $a Interface as the next frontier of competitive advantage -- The interface imperative -- The front-office revolution -- What people do best -- What machines do best -- Putting the amalgam of people and machines to work -- Managing interface systems -- The interface audit.
650 $a Competition. $3 537031
650 $a Customer services $x Management. $3 694192
650 $a Service industries $x Technological innovations $x Management. $3 742906
700 $a Jaworski, Bernard J. $3 779242
856 4 1 $3 Table of contents $u http://www.loc.gov/catdir/toc/ecip0414/2004002104.html $z http://www.loc.gov/catdir/toc/ecip0414/2004002104.html