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The quest for loyalty = creating value through partnership /

Record Type:	Electronic resources : Monograph/item
Title/Author:	The quest for loyalty/ edited with an introduction by Frederick F. Reichheld ; foreword by Scott D. Cook.
Reminder of title:	creating value through partnership /
other author:	Reichheld, Frederick F.
Published:	Boston, MA :Harvard Business School Press, : c1996.,
Description:	xxvi, 278 p. :ill. ;24 cm.
Notes:	Includes index.
Subject:	Corporations - Investor relations. -
Online resource:	https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=7255An electronic book accessible through the World Wide Web; click for information
ISBN:	058505648X (electronic bk.)

The quest for loyalty = creating value through partnership /
The quest for loyaltycreating value through partnership /[electronic resource] :edited with an introduction by Frederick F. Reichheld ; foreword by Scott D. Cook. - Boston, MA :Harvard Business School Press,c1996. - xxvi, 278 p. :ill. ;24 cm. - A Harvard business review book. - Harvard business review book series..

Includes index.

Electronic reproduction.
Boulder, Colo. :
NetLibrary,
2000.

Available via the World Wide Web.

ISBN: 058505648X (electronic bk.)Subjects--Topical Terms:

729882
Corporations
--Investor relations.Index Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: HF5415.5 / .Q47 1996eb

Dewey Class. No.: 658.8/12

The quest for loyalty = creating value through partnership /
LDR:01193cmm a2200265 a 45 001 708029
003 OCoLC
005 20061018
006 m u
007 cr cn-
008 250516s1996 maua s 001 0 eng d
020 $a 058505648X (electronic bk.)
035 $a ocm43475103
035 $a 708029
040 $a N $c N $d OCL $d OCLCQ $d MUQ $d OCLCQ $d OCL
049 $a AMFA
050 1 4 $a HF5415.5 $b .Q47 1996eb
082 0 4 $a 658.8/12 $2 20
245 0 4 $a The quest for loyalty $h [electronic resource] : $b creating value through partnership / $c edited with an introduction by Frederick F. Reichheld ; foreword by Scott D. Cook.
260 $a Boston, MA : $c c1996. $b Harvard Business School Press,
300 $a xxvi, 278 p. : $b ill. ; $c 24 cm.
490 1 $a A Harvard business review book
500 $a Includes index.
533 $a Electronic reproduction. $b Boulder, Colo. : $c NetLibrary, $d 2000. $n Available via the World Wide Web. $n Available in multiple electronic file formats. $n Access may be limited to NetLibrary affiliated libraries.
650 $a Corporations $x Investor relations. $3 729882
650 $a Customer relations. $3 578582
650 $a Employee loyalty. $3 729883
650 $a Loyalty. $3 682646
650 $a Loyaut歋. $3 762687
650 $a Obligation de loyaut歋. $3 770163
650 $a Relations Administration-usagers. $3 770164
650 $a Soci歋t歋s $x Relations avec les actionnaires. $3 770165
655 $a Electronic books. $2 lcsh $3 542853
700 $a Reichheld, Frederick F. $3 729881
710 $a NetLibrary, Inc. $3 542851
830 $a Harvard business review book series. $3 770166
856 4 $3 Bibliographic record display $u https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=7255 $z An electronic book accessible through the World Wide Web; click for information
994 $a 92 $b AMF