| Record Type: |
Electronic resources
: Monograph/item
|
| Title/Author: |
Process innovation/ Thomas H. Davenport. |
| Reminder of title: |
reengineering work through information technology / |
| Author: |
Davenport, Thomas H., |
| Published: |
Boston, Mass. :Harvard Business School Press, : c1993., |
| Description: |
x, 337 p. :ill. ;24 cm. |
| [NT 15003449]: |
The nature of process innovation -- Selecting processes for innovation -- Information technology as an enabler of process innovation -- Processes and information -- Organizational and human resource enablers of process change -- Creating a process vision -- Understanding and improving existing processes --Designing and implementing the new process and organization -- Process innovation and the management of organizational change -- Implementing process innovation with information technology -- Product and service development and delivery processes -- Customer-facing processes -- Management processes -- Summary and conclusions -- Appendix A: Companies involved in the research -- Appendix B: The origins of process innovation. |
| Subject: |
Information technology. - |
| Online resource: |
https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=7249An electronic book accessible through the World Wide Web; click for information |
| ISBN: |
0585091110 (electronic bk.) |