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Handbook of CRM : = achieving excell...

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Payne, Adrian.

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Handbook of CRM : = achieving excellence in customer management /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Handbook of CRM :/ Adrian Payne.
Reminder of title:	achieving excellence in customer management /
Author:	Payne, Adrian.
Published:	Oxford ;Elsevier Butterworth-Heinemann, : 2006.,
Description:	xx, 438 p. :ill. ;24 cm.
Subject:	Customer relations. -
ISBN:	0750664371 (hbk.) :

Handbook of CRM : = achieving excellence in customer management /
Payne, Adrian.

Handbook of CRM :achieving excellence in customer management /Adrian Payne. - Oxford ;Elsevier Butterworth-Heinemann, 2006. - xx, 438 p. :ill. ;24 cm.

Includes bibliographical references (p. [408]-429) and index.

ISBN: 0750664371 (hbk.) :US44.95

Standard No.: 9780750664370 (pbk.)

Nat. Bib. No.: GBA516878bnbSubjects--Topical Terms:

578582
Customer relations.

LC Class. No.: HF5415.5 / P39 2006

Dewey Class. No.: 658.812

Handbook of CRM : = achieving excellence in customer management /
LDR:00632pam a2200193 a 45 001 702638
003 aOCoLC
005 20060509
008 060509s2006 enka f b 001 0 eng
015 $a GBA516878 $2 bnb
020 $a 0750664371 (hbk.) : $c US44.95
024 3 $a 9780750664370 (pbk.)
035 $a BM94T0044
040 $a UKM $c UKM $d BAKER $d BWKUK
050 4 $a HF5415.5 $b P39 2006
082 0 4 $a 658.812 $2 22
100 $a Payne, Adrian. $3 738465
245 1 0 $a Handbook of CRM : $b achieving excellence in customer management / $c Adrian Payne.
260 $a Oxford ; $a Burlington, MA : $c 2006. $b Elsevier Butterworth-Heinemann,
300 $a xx, 438 p. : $b ill. ; $c 24 cm.
504 $a Includes bibliographical references (p. [408]-429) and index.
650 $a Customer relations. $3 578582
650 $a Relationship marketing $x Management. $3 743249

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W0051405

六樓西文書區HC-Z(6F Western Language Books)

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HF5415.5 P346 2006

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