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Turning lost customers into gold = --and the art of achieving zero defections /
Record Type:
Electronic resources : Monograph/item
Title/Author:
Turning lost customers into gold/ Joan Koob Cannie.
Reminder of title:
--and the art of achieving zero defections /
Author:
Cannie, Joan Koob.
Published:
New York :AMACOM, : c1994.,
Description:
ix, 131 p. :ill. ;24 cm.
Subject:
Consumer satisfaction. -
Online resource:
https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=2043An electronic book accessible through the World Wide Web; click for information
ISBN:
0585023034 (electronic bk.)
Turning lost customers into gold = --and the art of achieving zero defections /
Cannie, Joan Koob.
Turning lost customers into gold
--and the art of achieving zero defections /[electronic resource] :Joan Koob Cannie. - New York :AMACOM,c1994. - ix, 131 p. :ill. ;24 cm.
Includes bibliographical references and index.
Electronic reproduction.
Boulder, Colo. :
NetLibrary,
1999.
Available via the World Wide Web.
ISBN: 0585023034 (electronic bk.)Subjects--Topical Terms:
578584
Consumer satisfaction.
Index Terms--Genre/Form:
542853
Electronic books.
LC Class. No.: HF5415.5 / .C363 1994eb
Dewey Class. No.: 658.8/12
Turning lost customers into gold = --and the art of achieving zero defections /
LDR
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OCoLC
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.C363 1994eb
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Cannie, Joan Koob.
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Turning lost customers into gold
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[electronic resource] :
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--and the art of achieving zero defections /
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Joan Koob Cannie.
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New York :
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c1994.
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AMACOM,
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ix, 131 p. :
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ill. ;
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24 cm.
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Includes bibliographical references and index.
533
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Electronic reproduction.
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Boulder, Colo. :
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NetLibrary,
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1999.
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Available via the World Wide Web.
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Available in multiple electronic file formats.
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Access may be limited to NetLibrary affiliated libraries.
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Consumer satisfaction.
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NetLibrary, Inc.
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Bibliographic record display
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https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=2043
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An electronic book accessible through the World Wide Web; click for information
994
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92
$b
AMF
based on 0 review(s)
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1
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W9000254
電子資源
11.線上閱覽_V
電子書
EB HF5415.5 C363 1994
一般使用(Normal)
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1 records • Pages 1 •
1
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